VIRAL SOLANKI
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognize value of hard work and trusts me with responsibilities and challenges. Successfully completing 2-3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
3
3
years of professional experience
Work History
Graduate Engineer Trainee
Anupam Industries
01.2022 - 07.2022
- Worked closely with engineers on projects.
- Prepared standard reports and documentation to communicate results to senior management.
- Estimated materials costs and sourcing requirements for project feasibility.
- Generated cost estimates for inclusion in proposed capital and expense budgets.
- Maintained positive work atmosphere by building relationships with co-workers, customers, clients, and management.
Quality Engineer
Om Engg Technologies Private
11.2020 - 12.2021
- Contributed to root cause analysis to determine core reason for failures and errors.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Coordinated with quality control staff to complete inspections.
- Supported quality team members during corrective action updates.
- Partnered with senior management to analyze issues and find appropriate solutions.
Customer Representative
Tim Horton's
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Project Management
Georgian College of Applied Arts And Technology
Toronto, ON04.2024
Supply Chain Management - Logistics
Humber College
Toronto, ON04.2023
Bachelor of Science - Mechanical Engineering
Gujrat Technological Univesity
India 01.2020
Skills
- Critical Thinking
- Complaint Resolution
- Customer Relations
- MS Office ( Excel, Project , Visio etc)
- Report Generation
- Problem-Solving Abilities
- Microsoft PowerPoint
- Presentations
- Team Bonding
- SAP
- Attention to Detail
- Team Leadership and Collaboration
Projects
Design of Pico-Hydro Turbine. ( Published Research Paper)
Design of Barrier
Study of Vertical Axis Windmill.
Languages
English
Full Professional
Hobbies and Interests
- Reading articles and books
- Sketching and Painting
- Playing Chess
- Travelling
Timeline
Customer Representative
Tim Horton's
09.2022 - Current
Graduate Engineer Trainee
Anupam Industries
01.2022 - 07.2022
Quality Engineer
Om Engg Technologies Private
11.2020 - 12.2021
Project Management
Georgian College of Applied Arts And Technology
Supply Chain Management - Logistics
Humber College
Bachelor of Science - Mechanical Engineering
Gujrat Technological Univesity
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