Viraj Vashi
Ottawa
Summary
Offering strong foundation in networking principles and passion for learning and development in technical environment. Contributes aptitude for understanding IP configuration and network security protocols. Ready to use and develop troubleshooting and network monitoring skills in Network Support role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Network Support Specialist
Case Point
06.2017 - 07.2018
- Enhanced network performance by diagnosing and resolving complex technical issues.
- Experienced in supporting routers, switches, wireless access points and network servers.
- Troubleshot failed drives, warnings and unscheduled reboots.
- Served as an escalation point for high-priority incidents, coordinating resources effectively to restore service quickly.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Education
Diploma - Mobile Application And Web Development
Algonquin College
01.2021
Bachelors of Engineering - Information Technology
Gujarat Technological University
05.2017
Skills
- Adept at Microsoft Suite Troubleshooting
- Effective Problem Identification Skills
- Proficient in Network Infrastructure Management
- Experienced in Providing Technical Support
- Proficient in Microsoft Windows Operating Systems
- knowledge of Linux environment such as CentOS, Ubuntu, RedHat etc
- Experience with PowerShell scripts for windows to automate jobs and Bash shell scripting in Linux
- Strong knowledge of Remote Desktop services
- Able to work in challenging environment
Windows Server Configuration
Certification
Project Development Training, Arkaay Infotech, India, 07/01/16, 05/31/17
Timeline
Network Support Specialist
Case Point
06.2017 - 07.2018
Bachelors of Engineering - Information Technology
Gujarat Technological University
Diploma - Mobile Application And Web Development
Algonquin College
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