VIRAJ SHAH
Summary
Results-driven professional with 3+ years of experience in financial services and business analysis. Expert in client relationship management and strategic sales planning. Seeking Associate position at dynamic financial institution to leverage expertise in financial services and customer support, enhancing client experiences and driving business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Glentel
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with team, cultivating a positive work environment and motivating them to achieve their goals
- Collaborated with District Manager and other store managers weekly to assess business needs and review performances.
- Trained and mentored new hires, providing guidance on company processes, sales techniques, and customer engagement strategies
- Assessed buyers' unique needs to deliver tailored solutions that exceeded expectations.
- Utilized RQ4 (iQmetrix) to efficiently close sales and achieve targets.
- Managed inventory with precision in receiving, counting, and updating.
- Adapted to changing market requirements by staying updated on industry trends and adjusting sales strategies accordingly.
- Ensured accurate transfer reports and compliance with operational standards.
- Built future sales opportunities by following up with customers and fostering loyalty.
Sales Associate
The Mobile Shop
08.2023 - 03.2024
- Consistently achieved or surpassed sales targets by effectively demonstrating product features, understanding customer needs, and providing tailored solutions.
- Implemented strategies to enhance customer loyalty and retention, resulting in repeat business, referrals, and a growing customer base.
- Built and maintained long-term relationships with customers by ensuring they receive best assistance and satisfaction long after their purchase.
- Focused on customer satisfaction while consistently exceeding sales targets, ensuring a balance between business goals and customer needs.
- Provided technical support to customers by resolving device-related issues, troubleshooting software or hardware problems.
Financial Services Representative
President's Choice Financial
05.2022 - 12.2022
- Cultivated strong relationships with clients, resulting in the acquisition of over180 new accounts each quarter
- Addressed client queries related to financial products and resolved issues effectively, ensuring high customer satisfaction
- Successfully identified potential leads through referral programs and effective client transactions, which resulted in increased sales
- Conducted the KYC (Know Your Customer) process, thoroughly analyzing client information to develop effective financial options that aligned with clients' objectives
- Built rapport with customers through effective communication and delivery of exceptional service, resulting in high levels of product acceptance
- Collaborated weekly with district manager and cross-branch team to develop and implement sales strategies, resulting in team-wide progress towards targets
- Played a key role in driving these efforts by actively testing new strategies
- Shared best practices and effective techniques with new team members, contributing to their success
Jr. Business Analyst
R.P Steel
07.2019 - 02.2021
- Conducted extensive market research and analysis to identify trends and opportunities in the steel trading industry
- Participated in meetings and presentations with clients to provide industry expertise, address inquiries, and present analysis findings
- Assessed and reviewed data processes, suggesting methods for improvement
- Defined business intelligence requirements in layman's terms for simplification
- Identified opportunities for improvement by streamlining processes, reducing costs or realigning strategies to better capture available opportunities
- Created dashboards to monitor and track key performance indicators.
Marketing Intern
Zonedout Mediaworks & Entertainment Pvt. Ltd
05.2018 - 07.2018
- Managed social media platforms of different clients and improved their advertising and marketing strategies
- Executed an SEO strategy that resulted in a48% increase in search traffic on the client's business platform
- Organized and managed an event for a client's new branch opening
- Developed and executed marketing campaigns across multiple channels, including email, social media, and events, resulting in increased brand awareness and engagement
Education
Postgraduate Certificate - Global Business Management
McKeil School of Business, Mohawk College
Hamilton, ON04.2022
Bachelor of Business Administration - Finance
Navrachana University
06.2019
Skills
- Financial Planning and Analysis
- Strategic Planning
- Microsoft Suite
- Interpersonal skills
- Proactive
- Team collaboration
- Analytical tool implementation
- KPI tracking
- Collaboration and Prospecting
- Customer relations
- Hiring and training
- Operations management
Certification
- Canadian Securities Course - CSI
- Import-Export Management Certificate - IIIEM
Timeline
Assistant Manager
Glentel
03.2024 - Current
Sales Associate
The Mobile Shop
08.2023 - 03.2024
Financial Services Representative
President's Choice Financial
05.2022 - 12.2022
Jr. Business Analyst
R.P Steel
07.2019 - 02.2021
Marketing Intern
Zonedout Mediaworks & Entertainment Pvt. Ltd
05.2018 - 07.2018
Bachelor of Business Administration - Finance
Navrachana University
Postgraduate Certificate - Global Business Management
McKeil School of Business, Mohawk College
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