Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viraj Katkar

Surrey,BC

Summary

Enthusiastic, self motivated and hard work professional with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Flexible to work solo and be an excellent team member.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Tech Top Kiosk
08.2023 - 12.2023
  • Describe a product's features and as required demonstrate the use and operation of the product.
  • Answer customer queries regarding the store and the products.
  • Be updated and provide information about services, warranties and specifications.

Customer Service Representative

Home Depot
04.2021 - 02.2022
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided accurate product information to enhance customer experience.
  • Managed order processing and tracking using internal systems.
  • Collaborated with team members to improve service response times.
  • Adapted to changing priorities while maintaining high service standards.

Cashier

Organic Foods
03.2020 - 03.2021
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted customers with product inquiries and provided recommendations.
  • Maintained cleanliness and organization of checkout areas for efficiency.
  • Collaborated with team members to improve customer service experiences.

Education

Associate of Science -

Mission College
Santa Clara USA
05.2017

Skills

  • Excellent communication and ability to work in a fast-paced environment
  • Ability to resolve customer issues
  • Quick learner and critical thinking
  • Excellent team member
  • Ability to lift weights

Languages

English
Hindi
Marathi

Timeline

Customer Service Representative

Tech Top Kiosk
08.2023 - 12.2023

Customer Service Representative

Home Depot
04.2021 - 02.2022

Cashier

Organic Foods
03.2020 - 03.2021

Associate of Science -

Mission College

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Viraj Katkar