VIRAJ BAROT
Summary
Dynamic and results-oriented professional with experience at Indigo Books & Music, adept in CRM software proficiency and exceptional customer service. Excelled in cultivating empathy, leading teams, and enhancing customer experiences through strategic feedback analysis and innovative retention programs. Proven track record in improving service quality and driving effective marketing initiatives.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Experience Executive
Indigo Books & Music
09.2024 - Current
- Cultivated a culture of empathy within the organization by emphasizing active listening skills among all staff interacting with customers.
- Built customer confidence by actively listening to concerns and giving resolutions.
- Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
- Trained and motivated new associates on daily routines to sustain business productivity.
- Launched a successful retention program focused on maintaining strong relationships with existing clients through proactive outreach efforts.
Crew Member
Tim Horton's
09.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Marketing Intern
Unschool Academy
04.2021 - 08.2021
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Assisted in the planning and execution of successful product launch events.
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
Education
Post-Degree Certificate - Strategic Relationship Marketing
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2024
Skills
- Complaint Handling
- Customer Feedback Analysis
- Brand representation
- CRM software proficiency
- Customer Service
- Time Management
- Excellent Communication
- Team motivation
- Decision-Making
Languages
English
Professional Working
Timeline
Customer Experience Executive
Indigo Books & Music
09.2024 - Current
Crew Member
Tim Horton's
09.2023 - Current
Marketing Intern
Unschool Academy
04.2021 - 08.2021
Post-Degree Certificate - Strategic Relationship Marketing
Conestoga College Institute of Technology And Advanced Learning
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