Virain Kalra
Surrey
Summary
Dedicated hospitality professional with 8 years of front office experience across various brands, excelling in roles such as Manager on Duty and Guest Service Manager. Seeking a challenging position as a Front Office Manager where my expertise in hotel operations, up-to-date technology skills, and proven leadership abilities can contribute to the success of the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager on Duty - Full Time
Sandman Signature - 439 Keys
12.2022 - Current
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Guest Service Manager - Full Time
Holiday Inn Express Gurugram - 205 Keys
07.2019 - 01.2021
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
Night Manager- Full Time
Fortune Regina By ITC, Goa -102 Keys
12.2018 - 06.2019
- Conducted regular internal audits to identify potential issues, providing recommendations for corrective actions.
- Submitted documentation for weekly payroll, managed schedules.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Created nightly shift task lists to assign duties to each employee.
Front Desk Manager - Full Time
Mahindra Resorts & Hotels (INDIA) - 106 - 220 Keys
07.2016 - 12.2018
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
Front Desk Agent
Sheraton New Delhi Hotel- Full Time - 220 Keys
12.2014 - 04.2016
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Collected room deposits, fees, and payments.
Education
Post-Baccalaureate Diploma - Global Hospitality & Tourism Management
Capilano University
North Vancouver, BC12.2022
Bachelor of Science - Hospitality And Hotel Administration
The Institute of Hotel Management, Shimla
06.2016
Skills
- Technical Knowledge
- Staff Training and Development
- Operations Management
- Reservations Management
- Microsoft Excel Proficiency
- IT Systems Support
- Bi-Weekly Payroll Processing
- Administrative Tasks & Financial Reports
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Certification
- SuperHost® Foundations of Service Quality
- Foundations of Workplace Safety
- Opera cloud/PMS Front office
- Serving It Right
Hobbies
- Investing (Market analysis)
- Bookkeeping
- Hospitality instructor
- Cooking
Timeline
Manager on Duty - Full Time
Sandman Signature - 439 Keys
12.2022 - Current
Guest Service Manager - Full Time
Holiday Inn Express Gurugram - 205 Keys
07.2019 - 01.2021
Night Manager- Full Time
Fortune Regina By ITC, Goa -102 Keys
12.2018 - 06.2019
Front Desk Manager - Full Time
Mahindra Resorts & Hotels (INDIA) - 106 - 220 Keys
07.2016 - 12.2018
Front Desk Agent
Sheraton New Delhi Hotel- Full Time - 220 Keys
12.2014 - 04.2016
Post-Baccalaureate Diploma - Global Hospitality & Tourism Management
Capilano University
Bachelor of Science - Hospitality And Hotel Administration
The Institute of Hotel Management, Shimla
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