Farrukh Iskhok

• Interpreted conversations between clients who speak foreign languages and others.

• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs, or manage personal concerns.

• Maintained message content, tone, and emotion as closely as possible.

• Interpreted spoken and written languages other than English, and vice versa.

Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

• Followed company guidelines and policies when interacting with passengers.

• Responded to passenger concerns and complaints politely, and professionally.

Placed safety as the top priority for rides, and followed community guidelines for engaging emergency personnel.

• Built and maintained positive relationships with passengers by providing friendly, professional service.

• Completed on-time deliveries by choosing the best and most efficient routes.

• Delivered packages to customers' doorsteps and business offices.

• Maintained an upbeat, positive attitude in a busy, customer-focused environment.

• Completed rush deliveries on tight timetables to satisfy customer needs.

Educated and advised customers on preventive measures to reduce pest infestations.

• Applied pesticides to the inside and outside of structures, utilizing company protocols.

• Applied chemical solutions to building surfaces to eliminate pests.

• Responded to customer inquiries and complaints regarding pest control services and solutions.

• Complied with safety guidelines and regulations during pest control processes.

Prepared reports and kept detailed records of pest control activities.

• Responded to customer calls and answered questions about flights, departures, and arrivals.

• Adhered to company policies and scripts to consistently achieve call time and quality standards.

• Monitored call queues in order to prioritize incoming calls by urgency or importance level.

• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.

• Communicated with clients to understand interpreting needs and provide the best service possible.

Provided cultural input to speakers to help parties who did not speak similar languages communicate with, and understand, one another.

• Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.

Interpreted remotely through video conferencing or phone, to facilitate communication between parties unable to meet in person.

Interviewed clients, families, or groups to assess situations, limitations, and issues, and implement services to address needs.

Helped newly arrived immigrants with their basic needs to settle in a new country.

Helped them with their integration process in their new society.