VIPULA BHALLA
Toronto,Ontario
Summary
Motivated and detail-oriented individual with a passion for technology and a strong desire to start a career in tech support. Eager to apply the foundational knowledge, excellent problem-solving skills, and enthusiasm to provide exceptional technical assistance .Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level Tech Support position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
08.2022 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
Customer Service Representative
Annapurna's Mithai Shoppe
08.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
IOS Developer
Tikme Technology Inc
01.2022 - 08.2022
- Created methods to add new features to application for user
- Enhanced POSTMAN APIs that transmit data to app and get results to server
- Improved delivery apps' new printing features to make them more user-friendly
- Created methods for printing receipts in 80mm and 50mm
- Modified and deployed UATs and staged builds for team to test
- Documenting bugs, new feature requests, Brainstorming with team.
- Designed user experience frameworks applicable to fit both iPad and iPhone screens
Engineer Trainee
Livewire Technologies
08.2018 - 05.2020
- Designed and built web applications
- Transmit data to webpage and databases like MY SQL, SQL Server, Oracle
- Handled data received by databases and displayed to webpage
- Assisted Professionals and students in developing variety of projects.
- Provided technical support in both on-site and telephone consultations.
- Executed troubleshooting and server support in both in-person and remote situations.
- Offered troubleshooting via voice and text chat, maintaining resolution rates of 95%.
Education
Post-Graduate Diploma - Mobile Application Development
Cambrian College of Applied Arts
Toronto, ON08.2022
B.E - Computer Science
Chandigarh University
India08.2018
Skills
- IT Skills: C, C, Python, JAVA,Database Management, IOS Development, SWIFT, Java, Android Development,CircleCI, HTML, JavaScript, CSS, XCode, Android Studio, Visual Studio, MySQL, XML, Mobile Web Development, GIT Version controlling, performing UAT’s
- Cash Handling
- Staff Training and Onboarding
- Performance Motivation
- Performance Tracking and Evaluations
- Energetic and Enthusiastic
- Strategic Forecasting
- Hospitality Management
- Problem-Solving Techniques
- Social Perceptiveness
- Employee Support
- Revenue Growth
Certification
- The Complete Flutter Development Bootcamp with Dart by Udemy.
- Scrum: The Basics and Advanced by LinkedIn.
- Android App Development: Animation and Transition with Java.
- SafeCheck Advanced Food Safety Certification Training - 2023 - 2028
Timeline
Shift Manager
Taco Bell
08.2022 - Current
IOS Developer
Tikme Technology Inc
01.2022 - 08.2022
Customer Service Representative
Annapurna's Mithai Shoppe
08.2021 - 08.2022
Engineer Trainee
Livewire Technologies
08.2018 - 05.2020
Post-Graduate Diploma - Mobile Application Development
Cambrian College of Applied Arts
B.E - Computer Science
Chandigarh University
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