Vipul Vipul
Belleville,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Harwood Sales Group
Ajax , ON
2022.04 - 2024.02
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Executive
OSL Direct Services
Oshawa , ON
2019.05 - 2022.06
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Prepared detailed reports of daily activities for management review.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Provided technical support when necessary to resolve complex problems.
Education
High School Diploma -
Loyalist College of Applied Arts And Technology
Belleville, ON2019-04
Skills
- Complaint resolution
- Product Knowledge
- Paperwork Processing
- Data Collection
- Account updating
- Call Management
References
Smriti Sharma (343-889-2700)
Timeline
Customer Service Representative
Harwood Sales Group
2022.04 - 2024.02
Customer Service Executive
OSL Direct Services
2019.05 - 2022.06
High School Diploma -
Loyalist College of Applied Arts And Technology
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