Vipul Khurana
Winnipeg,Canada
Summary
To be part of a team that believes to deliver in a challenging and dynamic environment and contribute to the growth and success by working with full focus and dedication paving a progressive way for the future of the organization.
Overview
6
6
years of professional experience
Work History
Examiner clerk
Canada Revenue Agency
01.2023 - Current
- Reviewing, examining and correcting tax returns, assessments, and social benefit applications
- Validating income and deductions, issuing refunds
- Data entry and documentation using CRA’s mainframe and PC systems
- Supporting team members by reviewing examined returns and providing assistance
- Processing tax files (resident and non-resident)
- Maintaining production time for electronic and paper files
- Following proper procedure
- Maintaining proper work flow as per requirement
- Working on down screening for low risk
- Working under the fast paced environment and doing multitasking
- Talking inbound and outbound calls
- Sending letters to Tax payer and Tax representative
Customer Service Representative
Sykes (Rogers) Work from Home
03.2021 - 04.2022
- Develop relationships
- Offer value-added solutions
- Help customers understand products and services leading to sales
- Providing ticket service for inbound calls
- Managing emails and paper work
- Fields phone/chat inquiries about billing, technical issues and service changes.
- Balances customer satisfaction (first-call resolution) with sales targets—up selling plans, bundles, protection, and add-ons.
- Uses multiple systems (e.g., billing, CRM, VoIP/software), requiring multitasking and fast navigation skills
Manager on Duty
Wendy's
10.2019 - 02.2023
- Store opening & closing responsibilities
- Managing emails and paper work
- Staff managing
- Scheduling
- Pay schedule
- Inventory
- Waste count
- Maintaining temperatures for food
- Product ordering
- Staff managing
Education
Diploma - Culinary Management
Algonquin College
01.2019
Business Accounting - undefined
Algonquin College
04.2025
12th - undefined
D.M. Collegiate
01.2016
10th - undefined
D.N. Model Senior Secondary School
01.2014
Skills
- Microsoft excel, word and PowerPoint
- Sage
- QuickBooks
- Outlook
- MS Teams
- Claims reports and documentation
- Supervision
- Confidentiality
- Claims investigations
- Accuracy and precision
- Document review
- Customer service
- Data entry
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Examiner clerk
Canada Revenue Agency
01.2023 - Current
Customer Service Representative
Sykes (Rogers) Work from Home
03.2021 - 04.2022
Manager on Duty
Wendy's
10.2019 - 02.2023
Business Accounting - undefined
Algonquin College
12th - undefined
D.M. Collegiate
10th - undefined
D.N. Model Senior Secondary School
Diploma - Culinary Management
Algonquin College
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