Summary
Overview
Work History
Education
Skills
Timeline
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Vipul Kapoor

MENIFEE,Ca

Summary

Dynamic and dependable Transportation/Delivery Driver with over 14 years at Uber, achieving a 4.9 rating. Expert in GPS navigation and route management, ensuring timely deliveries and exceptional customer service. Recognized for maintaining a clean driving record and fostering strong client relationships through proactive communication and a positive attitude.

Overview

28
28
years of professional experience

Work History

Transportation/Delivery Driver

Uber/Rodie (UPS)
05.2011 - Current
  • I have driven for Uber for over 14 years with a impeccable driving record and driver rating of 4.9 out of 5
  • Have been in every kind of driving situation regarding vehicle, traffic and passenger situations
  • I have completed over 37000 rides as a gig driver in any and all situations, times and weather in cities from Los Angeles to Palm Springs and Ontario to San Diego.
  • Experience in general passenger trips to airport pickup/dropoff to special events such as concerts, conventions and sporting events
  • Delivered packages efficiently within designated timeframes, ensuring customer satisfaction.
  • Operated GPS and routing software to optimize delivery routes.
  • Maintained accurate delivery logs and documentation for all shipments.
  • Adhered to safety protocols while handling packages and operating vehicles.
  • Over 14 years experience transporting passengers and interaction with passengers with a 4.9 rating out of 5
  • Resolved customer inquiries and issues promptly, improving service quality.
  • Monitored vehicle maintenance needs to ensure optimal performance and safety standards.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Manager

Temecula Wine & Spirits
Temecula, California
02.1998 - 01.2011
  • Led cross-functional teams to streamline operational processes and enhance productivity.
  • Oversaw project management activities ensuring timely completion of strategic objectives.
  • Facilitated training sessions on new tools and systems, improving staff efficiency and engagement.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Over 20 years experience in customer service and management positions
  • Oversaw daily operations, ensuring adherence to quality standards and compliance regulations.

Education

Bachelor of Science - Business Administration

Riverside Community College
Riverside, CA

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Clean driving record
  • Loading and unloading
  • GPS and route planning
  • Route management
  • Safe driving record
  • GPS navigation
  • Order picking and processing
  • Delivery scheduling

Timeline

Transportation/Delivery Driver

Uber/Rodie (UPS)
05.2011 - Current

Manager

Temecula Wine & Spirits
02.1998 - 01.2011

Bachelor of Science - Business Administration

Riverside Community College
Vipul Kapoor