Vipul Kapoor
MENIFEE,Ca
Summary
Dynamic and dependable Transportation/Delivery Driver with over 14 years at Uber, achieving a 4.9 rating. Expert in GPS navigation and route management, ensuring timely deliveries and exceptional customer service. Recognized for maintaining a clean driving record and fostering strong client relationships through proactive communication and a positive attitude.
Overview
28
28
years of professional experience
Work History
Transportation/Delivery Driver
Uber/Rodie (UPS)
05.2011 - Current
- I have driven for Uber for over 14 years with a impeccable driving record and driver rating of 4.9 out of 5
- Have been in every kind of driving situation regarding vehicle, traffic and passenger situations
- I have completed over 37000 rides as a gig driver in any and all situations, times and weather in cities from Los Angeles to Palm Springs and Ontario to San Diego.
- Experience in general passenger trips to airport pickup/dropoff to special events such as concerts, conventions and sporting events
- Delivered packages efficiently within designated timeframes, ensuring customer satisfaction.
- Operated GPS and routing software to optimize delivery routes.
- Maintained accurate delivery logs and documentation for all shipments.
- Adhered to safety protocols while handling packages and operating vehicles.
- Over 14 years experience transporting passengers and interaction with passengers with a 4.9 rating out of 5
- Resolved customer inquiries and issues promptly, improving service quality.
- Monitored vehicle maintenance needs to ensure optimal performance and safety standards.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
Manager
Temecula Wine & Spirits
Temecula, California
02.1998 - 01.2011
- Led cross-functional teams to streamline operational processes and enhance productivity.
- Oversaw project management activities ensuring timely completion of strategic objectives.
- Facilitated training sessions on new tools and systems, improving staff efficiency and engagement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Over 20 years experience in customer service and management positions
- Oversaw daily operations, ensuring adherence to quality standards and compliance regulations.
Education
Bachelor of Science - Business Administration
Riverside Community College
Riverside, CASkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Clean driving record
- Loading and unloading
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Order picking and processing
- Delivery scheduling
Timeline
Transportation/Delivery Driver
Uber/Rodie (UPS)
05.2011 - Current
Manager
Temecula Wine & Spirits
02.1998 - 01.2011
Bachelor of Science - Business Administration
Riverside Community College