Vipin Wilson
Brantford,ON
Summary
Accomplished IT professional with a proven track record at Ryser Technology Solutions, enhancing network efficiency and user satisfaction. Expert in network troubleshooting and maintenance, coupled with exceptional remote support skills. Achieved significant improvements in system reliability and user training, demonstrating a strong ability to resolve complex technical issues efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior IT Technician
Ryser Technology Solutions
12.2020 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
Customer Service Representative
U-Haul International
06.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Network Administrator
Indian Institute of Hardware and Technology
06.2016 - 05.2018
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
Post Graduate Diploma - Enterprise Content Management Systems
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2020
Diploma - Graphic And Digital Design
G Tech Computer Education
Calicut, India09.2017
Advanced Diploma - Hardware And Networking
Indian Institute of Hardware And Technology
Calicut, India05.2016
Bachelor of Science - Computer Science
Don Bosco College
Mukkam, India07.2015
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Remote Support
- Network Maintenance
- IT Asset Management
- Network Security
- Operating system management
- Server maintenance
- User Training
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Native or Bilingual
Certification
- Cisco Certified Network Associate
- Microsoft Certified Solution Associate
- Microsoft Certified Professional
- Adobe Photoshop
- Adobe Lightroom
Timeline
Senior IT Technician
Ryser Technology Solutions
12.2020 - Current
Customer Service Representative
U-Haul International
06.2019 - 12.2020
Network Administrator
Indian Institute of Hardware and Technology
06.2016 - 05.2018
Post Graduate Diploma - Enterprise Content Management Systems
Conestoga College Institute of Technology And Advanced Learning
Diploma - Graphic And Digital Design
G Tech Computer Education
Advanced Diploma - Hardware And Networking
Indian Institute of Hardware And Technology
Bachelor of Science - Computer Science
Don Bosco College
Similar Profiles
PRAKASH NARAYANA VIGNESH BPRAKASH NARAYANA VIGNESH B
Business Analyst- Technical Lead at Cognizant technology SolutionsBusiness Analyst- Technical Lead at Cognizant technology Solutions
Raja RathinamadasamyRaja Rathinamadasamy
QA Manager at Cognizant Technology SolutionsQA Manager at Cognizant Technology Solutions
Josephine Arockiya Rani SJosephine Arockiya Rani S
Technical Lead -AWS at Cognizant Technology Solutions, CTSTechnical Lead -AWS at Cognizant Technology Solutions, CTS