Vipin Vijaya Kumar
SUDBURY,ONTARIO
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager
BERG INTERNATIONAL
01.2021 - 08.2023
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Senior Warehouse Associate
Seabond Warehousing
08.2018 - 12.2020
- Enhanced warehouse efficiency by implementing streamlined inventory management processes.
- Reduced order processing time for improved customer satisfaction through effective communication and coordination with team members.
- Managed shipping and receiving operations to ensure timely delivery of products to customers.
- Maintained accurate inventory records, resulting in reduced waste and cost savings.
Cashier
Reliance Trends
03.2016 - 07.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelors - Mechanical Engineering
ANNA UNIVERSITY
INDIA04.2015
High School Diploma -
SN SCHOOL
India04.2011
Skills
- Leadership
- Excellent customer service
- Time Management
- Cash handling
- Strong communication
- Ability to work independently
- Strategic planning skills
- Delegation skills
Languages
English
Full Professional
Hindi
Full Professional
Tamil
Full Professional
Malayalam
Native or Bilingual
Certification
- Warehouse Forklift License - 2026
- Aviation ground handling License (customer service) - 2028
Timeline
Customer Service Manager
BERG INTERNATIONAL
01.2021 - 08.2023
Senior Warehouse Associate
Seabond Warehousing
08.2018 - 12.2020
Cashier
Reliance Trends
03.2016 - 07.2018
Bachelors - Mechanical Engineering
ANNA UNIVERSITY
High School Diploma -
SN SCHOOL
- Warehouse Forklift License - 2026
- Aviation ground handling License (customer service) - 2028
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