Vipin Lohia
Vancouver,India
Summary
Dynamic travel agent with a proven track record of cultivating enduring client relationships and delivering exceptional service. Possesses a sales-oriented mindset and consistently drives results while collaborating effectively within a high-performing team. Passionate about creating memorable travel experiences that exceed client expectations. Committed to leveraging industry knowledge and interpersonal skills to enhance customer satisfaction and loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Team Leader
Book cheap flights fares
08.2017 - Current
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained, coached and mentored new sales associates for maximum performance.
Reservation Sales Agent
cheapo air
04.2013 - 12.2014
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Resolved problems, improved operations and provided exceptional service.
Travel Agent
Inter Globe Technology
03.2007 - 01.2010
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Education
High School Diploma -
Spring Meadows Public
New DelhiBachelor of Arts -
Kalinga University
Raipur India06.2017
Skills
- Travel Research
- Travel Insurance
- Hotel Accommodations
- Executive Travel
- Travel Arrangements
- Mentoring and training
- Customer Service
Languages
English
Professional Working
Accomplishments
- Has been the top booking agent and due to exceptional service and customer relationship building skills.
Certification
- North America reservation sales Training
- CTA - Certified Travel Associate
- CTC - Certified Travel Counselor
Timeline
Sales Team Leader
Book cheap flights fares
08.2017 - Current
Reservation Sales Agent
cheapo air
04.2013 - 12.2014
Travel Agent
Inter Globe Technology
03.2007 - 01.2010
High School Diploma -
Spring Meadows Public
Bachelor of Arts -
Kalinga University