Vipin Kumar
Dartmouth,NS
Summary
Highly motivated Customer Service Representative with 1+ years of experience providing excellent customer service and support. Proven track record of resolving customer complaints and increasing customer satisfaction by 20%. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Gao Tek
06.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Sales Support Representative
IO Solutions Call Center
01.2023 - 11.2023
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs such as inventory and shipping questions.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Prepared and presented sales reports and customer profiles to upper management.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Post-Degree Certificate - Computer Networks And Security
ISI L'Institut Supérieur D'informatique
Montreal, QC11.2022
Bachelor In Computer Application - Computers
Lovely Professional University
Punjab India09.2018
Skills
- Call Control
- Linux, windows, mac all working platforms
- Customer Technical Support
- Microsoft Office
- Router installment
- Customer Relationship Management
- Online Chat and troubleshooting
- Customer Consulting
- Multi-Line Telephone Operation
- POS Systems Expertise
Certification
Network Technician
In my three years of graduation i did six months training of network technician with excellent performance.
Customer Support
In my Post Grad Diploma i did 6 months of training under Gaotek company with given responsibilities of team leader which I handled well throughout the training.
Timeline
Customer Sales Support Representative
IO Solutions Call Center
01.2023 - 11.2023
Customer Service Representative
Gao Tek
06.2022 - 12.2022
Post-Degree Certificate - Computer Networks And Security
ISI L'Institut Supérieur D'informatique
Bachelor In Computer Application - Computers
Lovely Professional University
Network Technician
In my three years of graduation i did six months training of network technician with excellent performance.
Customer Support
In my Post Grad Diploma i did 6 months of training under Gaotek company with given responsibilities of team leader which I handled well throughout the training.
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