VIPIN JOSE
OPERATIONS & LOGISTICS LEADER
Oshawa,ON
Summary
Logistics Manager directing healthcare, distribution, and transportation operations with a focus on service reliability, cost control, and workflow improvement through 4–6 process changes per quarter. Aligns route planning, operational compliance, and 6–8 cross-functional stakeholder groups to keep high-volume work moving on time. Brings unionized workforce leadership, KPI monitoring, and client implementation experience into complex operating environments.
Overview
4
4
Languages
11
11
years of professional experience
Work History
Logistics Supervisor
LifeLabs
01.2024 - 01.2026
- Led day-to-day healthcare logistics operations supporting time-sensitive specimen transportation, courier performance, scheduling, service execution, safety, quality and operational compliance.
- Managed and coached a unionized frontline workforce, including scheduling, attendance, performance management, investigations, employee development and corrective action while supporting appropriate application of collective agreements.
- Optimized routes and implemented continuous-improvement initiatives by assessing route performance and operational requirements to enhance productivity, ensure timely pickups, improve service reliability, and identify cost-saving opportunities.
- Supported route optimization and continuous-improvement initiatives by assessing route performance and operational requirements to improve productivity, meet scheduled pickup times, strengthen service reliability and identify cost-saving opportunities.
- Supported the smooth and timely onboarding of new clients by partnering with Client Services, Business Development and operational stakeholders to assess service requirements, operational feasibility and implementation needs.
- Managed and coached unionized frontline workforce, overseeing scheduling, attendance, performance management, investigations, employee development, and corrective action while ensuring compliance with collective agreements.
- Monitored operational KPIs and service performance, implementing workflow and process changes to enhance productivity, service quality, and operational efficiency.
- Conducted workplace inspections, incident investigations, safety talks and staff meetings; partnered with HR, union representatives and management to support employee relations and organizational change.
Operations Supervisor
Metro Ontario Inc.
01.2022 - 01.2024
- Directed workforce activities supporting approximately 40,000 outbound pieces and 25,000 inbound pieces per shift while maintaining service, accuracy and safety expectations.
- Directed daily distribution-centre operations, coordinating workforce and workload to support safe, accurate and efficient execution in a high-volume unionized environment.
- Managed warehouse operations independently when required while maintaining 100% accuracy and ensuring completion of critical after-hours requirements.
- Managed warehouse operations independently, maintaining 100% accuracy and ensuring timely completion of critical after-hours tasks.
- Defined and monitored employee performance metrics, coached employees, maintained training requirements, and addressed performance gaps to enhance operational flexibility.
- Supported positive union relations and handled grievances per company policies and collective bargaining agreements; coordinated inventory accuracy and vendor communication.
Logistics Specialist
XPO Logistics
01.2020 - 01.2022
- Coordinated high-volume regional transportation activity of up to 700 loads per week while supporting load planning, carrier management, scheduling and on-time delivery.
- Achieved strict KPI targets and exceeded transportation performance metrics after promotion to Logistics Specialist.
- Coordinated regional transportation of up to 700 loads per week, enhancing load planning, carrier management, scheduling, and ensuring on-time delivery.
- Achieved KPI targets and exceeded transportation performance metrics as Logistics Specialist, demonstrating commitment to operational excellence.
- Developed inventory identification and tracking improvements that strengthened inventory accuracy, system integrity and on-time delivery.
- Developed inventory tracking improvements that enhanced accuracy and system integrity, contributing to reliable on-time delivery.
Lead Material Handler
XPO Logistics
01.2019 - 01.2020
- Led and trained material handlers, authored best-practices handbook, and monitored KPIs, inventory movement, and driver performance to enhance operational consistency.
- Built an inventory organization system that reduced related errors by 11% and supported analysis to identify annual budget-saving opportunities.
- Coordinated with vendors and internal stakeholders to audit inventory, stage loadouts, and ensure health and safety compliance.
Operations Manager
VandV Creations W.L.L.
01.2015 - 01.2018
- Managed operations across transportation, reverse logistics, inventory, procurement, and supplier management while leading team of supervisors.
- Led an inventory overhaul to improve product flow and replenishment tracking, established vendor partnerships and supported payroll and operational administration.
- Led inventory overhaul to enhance product flow and replenishment tracking, established vendor partnerships, and coordinated payroll and operational administration.
Education
Post Graduate Diploma - Supply Chain Management
St. Lawrence College
Cornwall, ON01-2019
Master of Business Administration - Marketing Management
Bangalore University
Bangalore, IndiaBachelor of Commerce - Taxation
Mahatma Gandhi University
Kerala, IndiaSkills
Logistics management
Transportation management
Distribution operations
Supply chain management
Operations management
Inventory management
Route optimization
Vendor management
Workforce planning
SAP ERP
Cross-functional leadership
Service level agreements
Procurement strategy
Change management governance
Accomplishments
- Collaborated with a National team of 8 in the development of Hazard Reporting .
- Achieved Cost savings through effectively helping with Route consolidation and improving route effiecency.
- Supervised team of 85 staff members.
- Documented and resolved missed pick up isse which led to Better communication amoung stake holders, and reducing missed pick up.
- Helped onboard Vendors to better service team members.
- Was part of the team to ensure continued operation during union negotiations.
- helped eleminate various disruptions that was exsisting in off site hubs
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Was part of Implementation and training team for the introduction of new software
Timeline
Logistics Supervisor
LifeLabs
01.2024 - 01.2026
Operations Supervisor
Metro Ontario Inc.
01.2022 - 01.2024
Logistics Specialist
XPO Logistics
01.2020 - 01.2022
Lead Material Handler
XPO Logistics
01.2019 - 01.2020
Operations Manager
VandV Creations W.L.L.
01.2015 - 01.2018
Post Graduate Diploma - Supply Chain Management
St. Lawrence College
Master of Business Administration - Marketing Management
Bangalore University
Bachelor of Commerce - Taxation
Mahatma Gandhi University
SOFTWARE & TECHNOLOGY
Technology: Microsoft Excel, Word, PowerPoint, SAP ERP, DMS, TruckMate, Loadlink, EXE WMS, Witron, Kronos, EMDECS, SMS Tracking, Tally