Vipanpreet
Toronto,ON
Summary
Developed strong leadership and team management skills in fast-paced retail environment. Skilled in sales optimization and customer relationship management, looking to transition into new field. Seeking to leverage these abilities to drive success and innovation in different professional setting.
Overview
4
4
years of professional experience
Work History
Retail Store Manager
Reppa Flags & Souvenirs
01.2024 - 03.2025
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
QA Analyst
O' Doughs
09.2022 - 11.2023
- Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Kept scripts and test cases updated with current requirements.
- Analyzed quality and performance data to support operational decision-making.
QC Technician
Club Coffee
03.2021 - 08.2022
- Maintained a safe work environment by adhering to established safety protocols, reporting potential hazards, and participating in safety trainings.
- Provided training on QC procedures to new team members, ensuring consistency in application across the department.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Contributed to customer satisfaction by promptly addressing quality-related issues, resolving complaints, and providing technical support as needed.
- Documented quality control procedures and record-keeping practices, ensuring a comprehensive archive of data for future reference and analysis.
Education
High School Diploma -
St. Clair College
04-2022
Skills
- Customer service
- Retail operations
- Problem-solving
- Quality control expertise
- Raw materials testing
- Line inspection
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
Timeline
Retail Store Manager
Reppa Flags & Souvenirs
01.2024 - 03.2025
QA Analyst
O' Doughs
09.2022 - 11.2023
QC Technician
Club Coffee
03.2021 - 08.2022
High School Diploma -
St. Clair College
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