Summary
Work History
Education
Skills
Timeline
Generic

Vipandeep Kaur

Calgary,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Operations Coordinator

First Student Transportation
  • Reviewed operations reports to understand numbers and trends.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Motivated and trained employees to maximize team productivity.
  • Oversaw day-to-day operations of large teams across several sites.
  • Scheduled meetings for senior management team and booked conference rooms.
  • Logbooks entry into ebranch payroll

Customer service

Zip courier
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
  • Provide assistance for customers with special billing requests
  • Calculate and quote charges for services such as long-distance connections
  • Keep records of calls placed and received, and of related toll charges
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.

Dispatcher / Call taker

Surrey metro taxi
  • Perform clerical duties such as typing, proofreading, and sorting mail
  • Provide relay service for hearing-impaired users
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations
  • Keep records of calls placed and received, and of related toll charges
  • Resolve customer complaints or answer customers' questions regarding policies and procedures
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.

Dispatcher/ Call taker

Newton Whalley Taxi
  • Closely monitored dispatch board to triage and prioritize over 300 daily calls.
  • Directed dispatching, routing, and tracking of 30-40 fleet vehicles.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.

Server/Cashier

Mahek Restaurant
  • Balanced trays with care to successfully deliver large volumes of food quickly
  • Cleaned and reset tables quickly between each customer group
  • Controlled the flow of food from the kitchen to the dining table
  • Performed side work duties, such as cleaning and making drinks
  • Entered orders, delivered food and beverages, and processed payments
  • Assisted guests with making menu choices
  • Trained new servers in restaurant procedures and customer service standards
  • Answered phones and took phone orders for customer pick up or delivery
  • Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.

Food Packer

evergreen farms
  • Measured, weighed, and counted products after packing
  • Assisted in checking picked orders, selecting proper box sizes, packing and preparing orders for shipping and ensuring proper marking/labeling and safe storage
  • Maintained good housekeeping practices and observed safety program requirements in fast-paced environment
  • Provided support for the team by working safely to feed material into machines, inspecting products for defects, and packing finished goods in the proper configuration.

Server/Cashier

tandoori flare

Education

Bookkeeping and Accounting -

Western Community College
Surrey, BC

Associate of Science -

Columbia College - Vancouver

High School Diploma - undefined

MAS sr. sec. School - jeon Wala

Skills

  • Good Telephone Etiquette
  • Data/logbook Entry
  • Customer Service
  • Decision-Making
  • Calm Under Pressure
  • Flexible and Adaptable
  • Take orders
  • Serve food
  • Cleaning
  • Packing orders
  • Fluent in English, Punjabi and Hindi

Timeline

Operations Coordinator

First Student Transportation

Customer service

Zip courier

Dispatcher / Call taker

Surrey metro taxi

Dispatcher/ Call taker

Newton Whalley Taxi

Server/Cashier

Mahek Restaurant

Food Packer

evergreen farms

Server/Cashier

tandoori flare

Bookkeeping and Accounting -

Western Community College

Associate of Science -

Columbia College - Vancouver

High School Diploma - undefined

MAS sr. sec. School - jeon Wala

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Vipandeep Kaur