Vipandeep Gahir
Winnipeg,MB
Summary
Proven leader with extensive experience in customer service and team development, notably at Subway. Excelled in decision-making and cash handling, achieving significant improvements in team performance and cost savings. Demonstrated exceptional problem-solving abilities and a commitment to workplace safety, driving positive outcomes in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Shift Manager
Neels Kitchen
03.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Supervised ongoing daily production phases.
- Exercised composure under pressure and in escalated customer service scenarios.
Store Manager
Subway
01.2023 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
Sandwich Artist
Subway
01.2022 - 12.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Shared information with customers about menu items, preparation methods, and ingredients.
Receptionist
Keys Hotel
11.2020 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Master of Arts - Arts
GNG College
Ludhiana,Punjab,India09-2020
Bachelor of Arts - Arts
GCG College
Ludhiana,Punjab,India09-2018
Arts
TSSM High School
Ludhiana, Punjab, India04-2015
Skills
- Cash handling
- Decision-making
- Customer service focus
- Workplace safety
- Team development
- Problem-solving
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Shift Manager
Neels Kitchen
03.2024 - Current
Store Manager
Subway
01.2023 - 11.2023
Sandwich Artist
Subway
01.2022 - 12.2022
Receptionist
Keys Hotel
11.2020 - 01.2022
Master of Arts - Arts
GNG College
Bachelor of Arts - Arts
GCG College
Arts
TSSM High School
Similar Profiles
Chloe BrewingtonChloe Brewington
Server/Bartender at Clutch Kitchen & Kitchen and KocktailsServer/Bartender at Clutch Kitchen & Kitchen and Kocktails
Jennylyn SiapnoJennylyn Siapno
Business Owner at Joen's Kitchen (Cloud Kitchen)Business Owner at Joen's Kitchen (Cloud Kitchen)
Mark LaoMark Lao
Installation Assistant at GJ Kitchen, Apollo Kitchen and Slide ShopInstallation Assistant at GJ Kitchen, Apollo Kitchen and Slide Shop