Vipan Tanda
Coquitlam,BC
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Canadian Tire. Skilled in complaint handling and multi-tasking, I excel in fast-paced environments, driving efficiency and fostering positive customer relationships. My approach combines excellent people skills with effective problem-solving, contributing to significant improvements in customer service and operational workflows.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Canadian Tire
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Merchandise Associate
Home Depot
05.2024 - 09.2024
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Customer Care Executive
Telus
05.2023 - 07.2023
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Education
Associate Of Arts - Psychology
Capilano University
North Vancouver, NoneSkills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Verbal/written communication
- Meeting deadlines
- Cleaning techniques
- Superb time management
- Purchase Orders
- Complaint Handling
- Product presentation
Languages
English
Full Professional
Certification
- I have a certification in First Aid, CPR, and AED, showcasing my ability to respond effectively to medical emergencies. In addition, I possess key skills such as quick decision-making, strong communication abilities, and a calm demeanour under pressure, which are essential for providing immediate care and ensuring the safety of those in need.
- I have an HVAC certification, demonstrating my skills in installing, maintaining, and troubleshooting heating, ventilation, and air conditioning systems. I am trained in system diagnostics, safety protocols, and energy efficiency practices, making me capable of ensuring optimal performance and comfort in various environments.
- I am a licensed security guard
Availability
I am available for part-time work, with Thursdays off and open availability on other days.
Timeline
Merchandise Associate
Home Depot
05.2024 - 09.2024
Sales Associate
Canadian Tire
05.2023 - Current
Customer Care Executive
Telus
05.2023 - 07.2023
Associate Of Arts - Psychology
Capilano University
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