Viona Modir
Toronto,ON
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
Work History
Beauty Boutique Fragrance Advisor
Shoppers Drug Mart
Woodbridge, Ontario
08.2025 - 02.2026
- Delivered expert guidance on fragrance selection tailored to diverse customer preferences.
- Conducted fragrance sampling events to promote new products and enhance customer engagement.
- Organized fragrance displays to enhance product visibility and attract customer interest.
- Collaborated with team members to ensure uninterrupted customer service during peak hours.
- Greeted customers upon entering the store and provided assistance.
- Displayed promotional materials accurately to promote products and support sales efforts.
- Monitored customer feedback and communicated insights to team leader for service improvement.
- Maintained records related to sales for store management.
Beauty Boutique Fragrance Advisor
Shoppers Drug Mart
Vaughan, Ontario
10.2024 - 08.2025
- Demonstrated product knowledge through engaging customer interactions and recommendations.
- Approached customers and started engaging conversations through use of effective interpersonal and people skills.
- Handled customer inquiries and resolved issues related to fragrance purchases effectively.
- Conducted fragrance sampling events to promote new products and engage customers.
- Collaborated with team members to ensure seamless customer service during peak hours.
- Monitored inventory levels and reported low stock of popular fragrance items.
- Developed marketing strategies for existing and upcoming fragrances.
- Attended trade shows and conferences related to the industry in order to stay abreast of new developments.
Volunteer
YMCA of Greater Toronto
Vaughan, Ontario
09.2023 - 02.2024
- Coordinated community events at YMCA facilities, enhancing community engagement.
- Collaborated with other volunteers to create a positive work environment.
- Collaborated with disabled or impoverished individuals to connect them with essential financial resources and community programs.
- Participated in training sessions to enhance volunteer skills at YMCA programs.
- Contributed to setting up equipment for various recreational activities and events.
- Collaborated with staff on facility maintenance and cleanliness tasks.
- Participated in weekly meetings to review ongoing projects and share updates. to discuss progress and future initiatives.
- Executed tasks based on supervisor directions.
Education
Bachelor of Arts - Graphic Design
Ocad University
Toronto08-2026
Skills
- Fragrance consultation
- Fragrance marketing
- Customer engagement strategies
- Sales strategies
- Promotional strategies
- Brand management
- Sales forecasting
- Retail compliance
- Product expertise
- Team collaboration
- Goal orientation
- Time management
Timeline
Beauty Boutique Fragrance Advisor
Shoppers Drug Mart
08.2025 - 02.2026
Beauty Boutique Fragrance Advisor
Shoppers Drug Mart
10.2024 - 08.2025
Volunteer
YMCA of Greater Toronto
09.2023 - 02.2024
Bachelor of Arts - Graphic Design
Ocad University