Violetta Filion

• Successfully managed and maintained portfolio of residential and commercial properties, ensuring high-quality cleaning and building maintenance standards are met.
• Demonstrate exceptional tenant and property management skills, promptly addressing inquiries, resolving issues, and fostering positive relationships with tenants and stakeholders.
• Apply expert knowledge of real estate industry, including residential and commercial property dynamics, interior design principles, and sales strategies.
• Efficiently handle invoices and financial records, meticulously tracking and reconciling payments to maintain accurate financial documentation.
• Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Handled equipment, chemicals, and materials properly and with caution.
• Used time management and efficient cleaning methods to meet deadlines ahead of schedule, improving resident experience.
• Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
• Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
• Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
• Developed and implemented comprehensive cleaning plan for entire building.

• Answered customer questions about sizing, accessories, and merchandise care.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Including, during high traffic large sales events where serving easily over 100 customers per shift
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Managed returns, exchanges and refunds in accordance with store policy.
• Contributed to advertising initiatives by assisting with creation and placement of promotional materials, driving customer engagement and sales. Handed out pamphlets to each served customer and completed about 50 sales announcements per shift
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Trained new employees on customer service, money handling and organizing strategies.
• Negotiated prices, terms of sales and service agreements.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations. During busy morning and after school hours, serving 20 customers at one time.
• Solved customer challenges by offering relevant products and services.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Utilized POS systems to process customer orders accurately and efficiently, minimizing wait times and ensuring seamless transactions.
• Cleaned counters, machines, utensils, and seating areas daily.
• Demonstrated expertise in preparation and service of various coffee beverages and baked goods, consistently delivering high-quality products.
• Maintained well-stocked inventory by restocking items promptly, monitoring stock levels, and effectively communicating supply needs to management.

Studying interior design trends and how to run a designing firm.

Has completed 15 courses in total

Trained in how to be a CPD certified instructor in various forms of meditation and mindfulness practices, as well as how to instruct these courses in a clinical and corporate setting.

Completed 5 night school courses at Ryerson University Chang school, was studying a psychology major, average GPA was 3.9

• Awarded Valedictorian
• Graduated top of Culinary class (SHSM)
• Received Specialist High Skills Major (SHSM) Certificate (Culinary)
• Graduated with Honours
• Received High Academic Performance Scholarship