Summary
Work History
Skills
Education And Certifications
Languages
Timeline
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Violetta Bakalina

Violetta Bakalina

Toronto,ON

Summary

Dynamic and customer-driven professional with a passion for delivering outstanding service. Experienced in сustomer service with a proven ability to engage with diverse customers, ensure safety and comfort, and uphold high brand standards. Excellent communication and problem-solving skills, combined with a strong ability to work under pressure and adapt to fast-paced environments. Dedicated to creating memorable experiences and exceeding customer expectations. Fluent in Russian, Ukrainian, and English.

Work History

Beauty Specialist

Boom Beauty Salon
01.2025 - Current
  • Specializing in keratin treatments, Botox for hair, and cold restoration
  • Providing personalized recommendations to clients for optimal results
  • Maintaining high standards of hygiene and professionalism
  • Building strong relationships with clients to ensure repeat business
  • Collaborated with team members to develop and execute promotional events, attracting new customers to the store.
  • Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
  • Handled cash register transactions accurately while maintaining excellent customer service during check-out procedures.

Beauty Specialist

Beauty Kara Salon
09.2024 - 12.2024
  • Provided beauty treatments including hair care and restoration services
  • Ensured high customer satisfaction through professional consultations
  • Maintained a clean and welcoming salon environment
  • Assisted clients in choosing suitable treatments based on their needs
  • Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
  • Collaborated with team members to develop and execute promotional events, attracting new customers to the store.

Waitress

Golden Fleece Restaurant
01.2019 - 01.2020
  • Provided excellent customer service in a fast-paced restaurant environment
  • Took and served food and beverage orders while ensuring guest satisfaction
  • Maintained cleanliness and organization of the dining area
  • Handled cash and card payments efficiently
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Skills

  • Excellent teamwork and collaboration skills
  • Strong customer service and hospitality experience
  • Ability to remain calm under pressure
  • Attention to detail and ability to multitask
  • Greeting guests
  • Safe food handling
  • Hospitality service expertise
  • Menu recommendations
  • Memory retention
  • Customer service
  • Friendly and outgoing
  • Attention to detail
  • Team collaboration

Education And Certifications

  • High School Diploma
  • First Aid & CPR Certification

Languages

English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Beauty Specialist

Boom Beauty Salon
01.2025 - Current

Beauty Specialist

Beauty Kara Salon
09.2024 - 12.2024

Waitress

Golden Fleece Restaurant
01.2019 - 01.2020

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Violetta Bakalina