Violetta Agafonova
Brantford,ON
Summary
Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Crew Member
Tim Hortons
Toronto , ON
01.2024 - 05.2025
- Prepared and served beverages and food items to customers promptly.
- Operated point-of-sale system accurately for processing transactions.
- Maintained cleanliness and organization of workstations and dining areas.
Crew Member
Subway
Toronto , On
02.2023 - 11.2023
- Prepared and served beverages and food items to customers promptly.
- Operated point-of-sale system accurately for processing transactions.
- Maintained cleanliness and organization of workstations and dining areas.
- Followed safety and sanitation protocols to ensure food quality standards.
- Engaged with customers, providing friendly service and addressing inquiries.
- Stocked supplies and ingredients to support daily operations effectively.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Travel Agent
Golden tour
Moscow , Russia
07.2011 - 07.2019
- Designed personalized travel itineraries for diverse client needs.
- Coordinated travel arrangements with airlines, hotels, and local services.
- Researched destinations to provide clients with accurate information.
- Developed strong relationships with clients through exceptional service.
- Organized group travel plans and activities for clients' convenience.
- Collaborated with vendors to negotiate best rates and services.
Education
Bachelor of Science - Organization Manager
Bryansk Engineering And Technology University
Bryansk , Russia 09.2005 - 07.2011
Skills
- Food preparation
- Point-of-sale operation
- Safety compliance
- Customer engagement
- Supply restocking
- Cash handling
- Time management
- Team collaboration
- Conflict resolution
- Attention to detail
- Effective communication
- Problem solving
- Organizational skills
- Quality assurance
- Workplace efficiency
- Tool and equipment use
- Recipe adherence
- Sales expertise
Languages
Russian
First Language
English
Advanced (C1)
C1
Timeline
Crew Member
Tim Hortons
01.2024 - 05.2025
Crew Member
Subway
02.2023 - 11.2023
Travel Agent
Golden tour
07.2011 - 07.2019
Bachelor of Science - Organization Manager
Bryansk Engineering And Technology University
09.2005 - 07.2011
Similar Profiles
CHRISTIAN GILBAOCHRISTIAN GILBAO
Till Operator at Tim HortonsTill Operator at Tim Hortons
VANESSA KRSTICVANESSA KRSTIC
Crew Member at Tim HortonsCrew Member at Tim Hortons
Amrit KandholaAmrit Kandhola
Team Member at Tim HortonsTeam Member at Tim Hortons
Amninderveer KaurAmninderveer Kaur
Team Member at Tim HortonsTeam Member at Tim Hortons
Emma KnibbsEmma Knibbs
Collision Estimator at Collision Repair ExpertsCollision Estimator at Collision Repair Experts