Violeta Yevenko
Pine Grove
Summary
Dynamic CPhT Pharmacy Technician with a proven track record at Walgreen's Pharmacy, enhancing workflow and patient service through expert medication dispensing and exceptional customer relations. Skilled in pharmacology and HIPAA compliance, bilingual in Ukrainian and English, and adept at fostering team collaboration. Achieved significant improvements in pharmacy productivity and customer satisfaction.
Overview
1
1
year of professional experience
Work History
CPhT Pharmacy Technician
Walgreen's Pharmacy
02.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Education
High School Diploma -
Piner Highschool
Santa Rosa, CA05-2016
Skills
- Tri-lingual: Ukrainian, Russian, English
- Analytical Problem-Solving
- Team collaboration
- Workflow optimization
- Medical Billing Expertise
- Medication dispensing
- Pharmacology
- FDA compliance
- HIPAA compliance
Timeline
CPhT Pharmacy Technician
Walgreen's Pharmacy
02.2024 - Current
High School Diploma -
Piner Highschool
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