Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Violeta Soto

Lynwood,CA

Summary

Experienced collections specialist with 10 years in customer service and 5 years in AP/AR. Skilled in resolving payment discrepancies and negotiating payment plans. Recognized for effective communication and problem-solving abilities.

Overview

15
15
years of professional experience

Work History

AR Clerk

Costco Shipping Lines
01.2025 - 03.2025
  • 3 month-Temporal position
  • Cover unpaid statement sending and monitor customers' payment status.
  • Manage over 25 VIP customers and other freight forwarding customers.
  • Collect ocean freight payments on a weekly basis.
  • Send collection statements, monitor accounts receivable (AR), and handle VIP and key customer accounts (50-60 key customers).
  • Send out copies of invoices and resolve disputes with customers.
  • Address and resolve payment issues.
  • Use the internal IRIS-4 system for credit payment transferring and freight offsetting.

AR Collection Specialist

Target Specialty Products (Rentokil Terminix)
08.2019 - 08.2024
  • Managing and overseeing assigned customer accounts: California and Oklahoma Territories
  • Daily Review of account details for non-payments, delayed payments and other irregularities
  • Send Monthly Statements to customers with outstanding balances
  • Process credit card payments, post to corrected invoices
  • Communicate discrepancies to management team, identify slow-paying customers, and recommend collection candidates
  • Maintain effective communication with customers, record all collection efforts, send friendly reminders to delinquent customers via email and US mail, maintain consistent follow-ups
  • Work closely with Sales Team, assist with billing inquiries, interact with customers to resolve outstanding issues
  • Maintain and update customer files, including name or address change, or mailing attentions

Administrative Assistant

Xtra-Help House Cleaning Services
10.2018 - 07.2019
  • Part Time
  • Administrative Duties
  • Walk-thru for potential new business
  • Prepare Invoices
  • Follow-up calls for reviews/customer satisfaction

Data Migration /Accounting-Finance (Temporary)

A-Mark Precious Metals
04.2018 - 10.2018
  • Gather information and analyze data, search and compare information from the legacy system and migrate it to the new ERP Dynamics AX 2012
  • Apply critical thinking to extract correct data and assure the data migration is done correctly
  • Process to input data into the system Dynamics AX 2012, expose to the following modules; AR, AP, Product Information Management, Inventory Management and Project Management and accounting
  • Experience using the following features; create Customers, Vendors, Journal Payments, Item, Projects
  • Routinely check for discrepancies within the system and follow company measure to resolve all conflicts. Verify information for accuracy and make corrections and update data when needed
  • Work with CFC (Collateral Finance Corporation) – Process Loans by creating customers, create collateral (coins-product) create Loan agreements , link product with customers by creating ownership
  • Create Payment Journals, process cash disbursements / cash receipts

Accounts Payable Clerk (Temporary)

Impresa Aerospace
11.2017 - 03.2018
  • In charge of AP email for all electronic invoices and mail handling invoices
  • Efficiently process/post vendors invoices
  • Coordinate approval processes for all accounts payables invoices
  • Research and resolve payment problems
  • Strong attention to match purchased orders, packing slips, invoices and code into accounting system
  • Handle all COD payment request when needed, seek for appropriate signatures
  • Assist with weekly check runs and update AP files
  • Work closely with our outside processing department to assist with vendors variances

Customer Service Representative

Classic Concepts
03.2013 - 10.2017
  • Assigned Territories: Three US States and Canada
  • Customers first point of contact including Canada customs
  • Assist customs with Commercial Invoices
  • Ensure accurate and timely execution of customers orders
  • Maintain order file management
  • Manage customers demand for products
  • Provide customers with ETA ‘s for back-orders
  • Communicate any order issues and work to resolve them
  • Respond to high volume of telephone inquires with professionalism
  • Communicate effectively with Sales rep for assigned customer
  • Release orders for processing/shipping
  • Data Entry Lead (handling of orders/order processing)

Accounts Receivables / Customer Service

Naturalstar Inc.
01.2010 - 01.2013
  • Generate Invoices for downtown deliveries, UPS-Ground, Trucking, walk-in customers
  • Provide customers statements to seek for payments, payments status and/or payment schedule
  • Keep track on A/R report for past due accounts for immediate action taken
  • Assist walk-in customers to our showroom
  • Assist with Sales Tradeshows

Skills

  • High detail oriented
  • Strong negotiation skills
  • Client confidentiality
  • Accounts receivable management

Languages

Spanish
Native or Bilingual

Timeline

AR Clerk

Costco Shipping Lines
01.2025 - 03.2025

AR Collection Specialist

Target Specialty Products (Rentokil Terminix)
08.2019 - 08.2024

Administrative Assistant

Xtra-Help House Cleaning Services
10.2018 - 07.2019

Data Migration /Accounting-Finance (Temporary)

A-Mark Precious Metals
04.2018 - 10.2018

Accounts Payable Clerk (Temporary)

Impresa Aerospace
11.2017 - 03.2018

Customer Service Representative

Classic Concepts
03.2013 - 10.2017

Accounts Receivables / Customer Service

Naturalstar Inc.
01.2010 - 01.2013

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Violeta Soto