Violeta Moreno
Visalia
Summary
Detail-oriented receptionist with extensive experience in managing patient flow and utilizing dental software. Expertise in insurance processing and administrative support, scheduling appointments, contributing to efficient office operations and improved patient satisfaction.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Receptionist- biller
Dr . Julia j Valle DDS inc.
Lindsay
02.2020 - Current
- Greeted patients warmly and directed them to appropriate services.
- Managed appointment schedules using dental practice management software.
- Answered phone calls and addressed patient inquiries effectively.
- Coordinated with dental staff to ensure smooth office operations.
- Collected patient information and updated records accurately.
- Processed insurance claims and verified coverage details promptly.
- Maintained cleanliness and organization of reception area consistently.
- Assisted in managing patient flow during busy office hours efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
Front Desk Agent
Hampton Inn & Suites By Hilton
Tulare
07.2012 - 02.2020
- Shift Lead/ Front Desk Agent customer service, cash handling, making reservations, greet guest, Onq system, P.O.S system, answering multi telephone lines, billing companies, Responding to emails,
taking messages, helping laundry when needed.
Server
Buffalo Wild Wings
Visalia
07.2013 - 06.2016
- Provided excellent customer service in a fast-paced dining environment.
- Took and accurately processed customer orders using the point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Assisted in training new servers on menu items and service protocols.
- Managed cash and credit transactions while ensuring accurate financial handling.
- Provided excellent customer service to ensure satisfaction.
Receptionist
Western Dental
Visalia
09.2007 - 07.2011
- Greeted patients warmly and managed appointment scheduling efficiently.
- Answered multi-line phone system to assist caller inquiries promptly.
- Maintained patient records accurately and ensured confidentiality standards.
Education
Associate Science Degree - Dental Assistant
San Joaquin Valley College
Visalia, CA 08.2011 - 10.2012
Skills
- Customer service
- Appointment scheduling
- Dental software management
- Insurance processing
- Office coordination
- Patient flow management
- Time management
- Team collaboration
- Cash handling
- Administrative support
- Multitasking and prioritization
- Document management
- Scheduling appointments
- Phone etiquette
- Greeting and seating clients
- Reception desk management
- Scheduling
- Telephone skills
- Data entry
- Typing speed
Languages
Spanish
Native/ Bilingual
Certification
- Dental assisting certificate
Timeline
Receptionist- biller
Dr . Julia j Valle DDS inc.
02.2020 - Current
Server
Buffalo Wild Wings
07.2013 - 06.2016
Front Desk Agent
Hampton Inn & Suites By Hilton
07.2012 - 02.2020
Associate Science Degree - Dental Assistant
San Joaquin Valley College
08.2011 - 10.2012
Receptionist
Western Dental
09.2007 - 07.2011