Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Violeta Cecena

Indio

Summary

Results-driven Assistant Store Manager proficient in inventory management, staff training, and cash handling. Committed to enhancing customer satisfaction through effective team leadership and operational optimization. Dynamic professional with over 8 years of experience in retail management, specializing in customer service and staff development. Proven ability to optimize operations and manage inventory effectively, ensuring a seamless shopping experience and increased sales. Dedicated Assistant Store Manager known for strong problem-solving and team leadership skills. Successfully trained and mentored staff, leading to improved customer engagement and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Taco Bell Restaurant
INDIO
07.2017 - Current
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Trained and mentored staff on menu items and customer service standards.
  • Managed inventory levels to minimize waste and ensure product availability.
  • Implemented promotional campaigns to enhance customer engagement and sales.
  • Conducted staff scheduling to optimize labor costs and meet business needs.
  • Resolved customer complaints promptly to maintain a positive dining experience.
  • Monitored compliance with health and safety regulations in food preparation areas.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Maintained a safe working environment by enforcing safety regulations.

Sales Associate

Old Navy, Gap
PALM DES
10.2022 - 07.2023
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained product displays and inventory levels to ensure organized sales floor.
  • Processed transactions accurately using point-of-sale systems for customer purchases.
  • Resolved customer complaints effectively to maintain satisfaction and loyalty.
  • Conducted regular stock checks to identify replenishment needs and prevent shortages.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Education

High School Diploma -

CVHS
COACHELLA
06-2004

Skills

  • Inventory management
  • Staff training
  • Cash handling
  • Customer engagement
  • Health compliance
  • Customer relationship management
  • Team leadership
  • Effective communication
  • Decision making
  • Cost control

Accomplishments

  • Rising Star of the year for 2025

Languages

English
Professional
Spanish
Professional

Certification

  • food safety certificate

Timeline

Sales Associate

Old Navy, Gap
10.2022 - 07.2023

Assistant Store Manager

Taco Bell Restaurant
07.2017 - Current

High School Diploma -

CVHS

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Violeta Cecena