Violet Zalwango
Toronto,ON
Summary
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
Helpful PSW committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Executive
TORONTO PEOPLE WITH AIDS FOUNDATION
Toronto, ON
01.2023 - 01.2023
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Nursing Assistant
MULAGO HOSPITAL
UGANDA, KAMPALA
02.2018 - 01.2020
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients to prevent bedsores.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Education
Some College (No Degree) - PSW
COMPUTEK COLLEGE SCARBOROUGH
Toronto, ON08-2024
Some College (No Degree) - HEALTHY/PSW
CENTINARY HOSPITAL
SCARBOROUGH HEALTH NETWORKSkills
- Customer Service Background
- Customer Service
- Adaptability and Flexibility
- Employee Coaching and Mentoring
- Positive Attitude
- Adaptability
- Interpersonal Communication
- Interpersonal Skills
- Work Planning and Prioritization
- Multitasking
Certification
CERTIFICATION IN ACCREDITED LIFE COACH
ACCELERATED MENTOSHIP PROGRAME
- ACCREDITED LIFE COACH
Timeline
Customer Care Executive
TORONTO PEOPLE WITH AIDS FOUNDATION
01.2023 - 01.2023
Nursing Assistant
MULAGO HOSPITAL
02.2018 - 01.2020
Some College (No Degree) - PSW
COMPUTEK COLLEGE SCARBOROUGH
Some College (No Degree) - HEALTHY/PSW
CENTINARY HOSPITAL
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