Violet Semnovitch
Cochrane,Alberta
Summary
Dynamic hospitality lead at The Keg Steakhouse + Bar, enhancing guest satisfaction through exceptional service and effective problem-solving. Skilled in reservation management and staff training, I foster a collaborative environment that prioritizes guest relations and operational efficiency, ensuring memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Hospitality Lead
The Keg Steakhouse + Bar
Calgary, AB
10.2023 - Current
- Resolved guest complaints promptly, improving overall satisfaction scores.
- Addressed guest complaints effectively, resolving issues swiftly while maintaining a professional demeanor.
- Led pre-shift meetings to ensure all team members were informed of daily priorities, special events, and guest expectations.
- Enhanced guest satisfaction by providing exceptional customer service and addressing their needs promptly.
- Walked around the restaurant talking to tables thanking them for coming in, wishing them a happy birthday, or anniversary as well as talking to larger parties to thank them for joining us
- Handed out wait wine and took drink orders during our busy seasons
Head Hostess
The Keg Steakhouse + Bar
Calgary, AB
10.2023 - Current
- Managed guest seating to optimize flow and minimize wait times.
- Developed and maintained reservation system for efficient table management.
- Trained and mentored new host staff on customer service standards.
- Collaborated with kitchen and service staff to ensure seamless dining experience.
- efficiently kept the flow remained between server sections
- Resolved guest inquiries and concerns promptly to enhance satisfaction.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Coach in Training
Gymtastics Gym Club
Calgary, AB
06.2021 - 09.2021
- Assisted in developing training programs for young athletes to enhance skills and performance.
- Observed experienced coaches to learn effective techniques and coaching methodologies.
- Supported the implementation of safety protocols during practice sessions to ensure athlete well-being.
- Facilitated warm-up and cool-down routines to promote injury prevention among gymnasts.
Education
Psychology
Mount Royal University
CalgaryHigh School Diploma -
Robert Thirsk High School
Calgary, ABSkills
- Guest satisfaction tracking
- Front desk operations
- Staff training and development
- Health and safety compliance
- Guest relations management
- Reservation management
- Guest relations
- Professional appearance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking ability
- Reliability
- Organizational skills
- Team leadership
- Adaptability and flexibility
Languages
English
Full Professional
Timeline
Hospitality Lead
The Keg Steakhouse + Bar
10.2023 - Current
Head Hostess
The Keg Steakhouse + Bar
10.2023 - Current
Coach in Training
Gymtastics Gym Club
06.2021 - 09.2021
Psychology
Mount Royal University
High School Diploma -
Robert Thirsk High School