Violet Miller
Winnipeg,Manitoba
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking medical professional offers great people skills, organized file management and deep understanding of patient protections. Enhances operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
6
6
years of professional experience
Work History
General Manager of Operations
Nurse Next Door
Winnipeg, Manitoba
06.2023 - Current
- Established quality assurance processes to ensure customer satisfaction.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Established key performance indicators for tracking progress towards organizational objectives.
- Managed training programs for new employees, including orientation and onboarding activities.
- Provided strategic direction to staff members in order to maximize productivity.
- Resolved escalated customer service issues in a timely manner.
- Evaluated current systems and processes and developed plans for updating them as needed.
Health Care Aide
Meadow Wood Manor
Winnipeg, Manitoba
01.2019 - 06.2023
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Responded quickly in emergency situations following established protocols.
- Transported patients to appointments using wheelchairs or stretchers when necessary.
- Participated in continuing education activities to stay up-to-date on best practices.
- Provided emotional support to those requiring end-of-life care.
- Observed and documented changes in patient's condition including physical and emotional well-being.
- Provided emotional support to patients and their families during difficult times.
Bookkeeper
Miller Remote Control
Winnipeg, Manitoba
05.2020 - 05.2023
- Generated invoices for clients and tracked payments received from customers.
- Ensured accuracy in all accounting entries and records.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Provided assistance in preparing tax returns annually.
- Posted journal entries to the general ledger system accurately and timely.
- Assisted with the preparation of budgets and forecasts.
- Developed internal control procedures to ensure accurate recordkeeping.
Education
Health Care Aide Diploma -
Academy of Learning
Winnipeg, MB01-2018
Bachelor of Arts - English Literature And Creative Writing
Saint Theresa College
Dubllin IrelandSkills
- Patient Relations
- Indirect Patient Care
- Compassionate
- Family support and assistance
- Calm and level-headed under duress
- Service Quality Improvement
- Program Administration
- Quality Management
Timeline
General Manager of Operations
Nurse Next Door
06.2023 - Current
Bookkeeper
Miller Remote Control
05.2020 - 05.2023
Health Care Aide
Meadow Wood Manor
01.2019 - 06.2023
Health Care Aide Diploma -
Academy of Learning
Bachelor of Arts - English Literature And Creative Writing
Saint Theresa College
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