Violet Medina
La Mesa,CA
Summary
Dynamic customer service professional with a proven track record at Snooze AM Eatery, excelling in effective multitasking and exceptional communication. Recognized for enhancing guest experiences through patience and empathy while maintaining a clean and organized environment. Detail-oriented and adaptable, committed to fostering positive interactions and driving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Hostess/ Busser/ Food Runner
Snooze AM Eatery
04.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Beer Tender/ Short Line Cook
The Dog Society
02.2022 - 10.2024
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Maintained a clean and organized bar environment for improved customer experience.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
Sales Associate
Journeys Shoes
12.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Barista
Starbucks
08.2021 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Exceptional communication
Timeline
Hostess/ Busser/ Food Runner
Snooze AM Eatery
04.2024 - Current
Beer Tender/ Short Line Cook
The Dog Society
02.2022 - 10.2024
Sales Associate
Journeys Shoes
12.2021 - 03.2022
Barista
Starbucks
08.2021 - 10.2021
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