Violet Le
Guelph,ON
Summary
Dedicated and passionate Bartender with a strong background in customer service, committed to enhancing the drinking experience for patrons. Possesses excellent prioritization and multitasking skills, honed in fast-paced environments, and collaborates effectively within a team to achieve personal and organizational goals. Recognized for adeptly managing escalated customer support matters, ensuring exceptional service delivery and fostering positive guest interactions. Currently undertaking the WSET course to further enhance bartending expertise and career prospects. Eager to excel in bartending as a fulfilling and enduring professional pursuit.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cocoon Apothecary
Kitchener
09.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Cashier
Waters An Urban Retreat Spa
Kitchener
02.2016 - 03.2019
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
Education
Bartending
Toronto Institute of Bartending
16 Trinity St, Toronto, ON M5A 3C405-2024
Skills
- Communication proficiency
- Team Collaboration
- Positive and professional
- Attention to detail
- Merchandise Restocking
- Guest Services
Certification
- Smart Serve Certification (2024-2028)
- First Aid CPR with AED Certification (2022-2025)
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Russian
Elementary
References
References available upon request.
Timeline
Customer Service Representative
Cocoon Apothecary
09.2020 - Current
Customer Service Cashier
Waters An Urban Retreat Spa
02.2016 - 03.2019
Bartending
Toronto Institute of Bartending
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