Violet Carrillo
Los Angeles
Summary
Results-driven professional with a strong background in operational management and process improvement. Developed and implemented strategies that enhance efficiency and foster collaboration to achieve organizational goals. Excels in strategic planning and streamlining operations, leveraging organizational skills to maintain accurate records and improve customer satisfaction through effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Warranty Administrator Assistant
Glendale Dodge Chrysler Jeep Ram
Glendale, CA
01.2024 - Current
- Verified claim eligibility by reviewing warranty policies, customer contracts, and manufacturer guidelines to ensure compliance and accurate claim processing.
- Reviewed rejected claims, identified causes of rejection, and ensured timely follow-up to maximize claim approval and maintain accurate records.
- Prepared complete and accurate documentation for supervisor review and submission.
- Assisted the supervisor with a variety of administrative and operational tasks, including monitoring employee productivity, drafting professional emails, preparing documentation, and providing day-to-day support to ensure efficient workflow.
BDC Agent
Glendale Dodge Chrysler Jeep Ram
Glendale, CA
10.2022 - 01.2024
- Responded to inbound customer inquiries and conducted outbound follow-up calls to resolve concerns and ensure satisfaction, providing timely updates on claims and service requests with professionalism.
- Scheduled service appointments and coordinated with the service team to enhance customer experience through efficient communication and accurate scheduling.
- Performed inventory audits on parts to ensure availability and accuracy, facilitating timely coordination of repairs and minimizing delays.
Operations Manager
KENT Building Services & Security
Los Angeles, CA
01.2021 - 01.2022
- Led cross-functional teams in implementing safety protocols and compliance measures.
- Managed security and building service accounts to ensure employees consistently delivered exceptional service and maintained high standards of client satisfaction.
- Issued disciplinary actions to uphold workplace standards while developing employee schedules and fostering professional relationships with staff.
- Conducted interviews and provided training and onboarding support across multiple locations, ensuring consistent processes and readiness of staff.
Concierge
KENT Building Services
Los Angeles, CA
10.2019 - 05.2022
- Greeted and welcomed residents, guests, and vendors while providing professional assistance and ensuring a positive customer experience.
- Managed guest inquiries, delivering timely and accurate information on services and amenities to enhance guest satisfaction.
- Maintained confidentiality and professionalism when assisting high-profile clients, exercising discretion during sensitive incidents to protect client information.
- Monitored security cameras and conducted hourly patrols to ensure the safety and security of the building, residents, and property.
- Received, logged, and distributed mail and packages while conducting weekly audits to ensure proper signing off by residents and timely disposal of perishable items.
Server
Chili's Bar and Grill
Moreno Valley, CA
12.2017 - 09.2019
- Anticipated, identified, and fulfilled guest needs by providing personalized service and clarifying special requests, enhancing overall customer satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate food delivery during peak hours, supporting seamless service operations.
- Managed multiple tasks in fast-paced environments, maintaining professionalism, courtesy, and efficiency.
Cashier
Disneyland Park
Anaheim, CA
05.2017 - 12.2017
- Provided exceptional customer service, resolving inquiries and enhancing guest experiences.
- Processed customer transactions accurately and efficiently, contributing to smooth operations
- Maintained accurate inventory counts at shift start and end, ensuring stock availability
Receptionist/Cashier
Wonderies Toyota
Alhambra, CA
07.2016 - 05.2017
- Supervised front desk operations, providing support to external customers and internal colleagues to ensure professional service.
- Processed customer orders, credits, and returns while managing inbound calls through multi-line phone systems to deliver timely support.
- Managed administrative tasks, including filing vehicle deals, service records, booking tickets, and creating rental agreements to streamline daily operations.
Cashier
Ralphs Grocery Store
Glendale, CA
07.2015 - 07.2016
- Trained new cashiers on operational protocols, ensuring adherence to company standards.
- Collaborated with team members to streamline cash handling procedures and reduce errors.
- Monitored inventory levels at point-of-sale, facilitating timely restocking efforts.
Education
High School -
LEMA Pilot High School
Los Angeles, CA06-2014
California State Polytechnic University Pomona - Gender, Ethnicity, And Multicultural Studies
California State Polytechnic University Pomona
Pomona, CA05-2020
Skills
- Customer Service
- Effective problem solving
- Highly adaptable
- Proactive attitude
- Team player
- Strong work ethic
Timeline
Warranty Administrator Assistant
Glendale Dodge Chrysler Jeep Ram
01.2024 - Current
BDC Agent
Glendale Dodge Chrysler Jeep Ram
10.2022 - 01.2024
Operations Manager
KENT Building Services & Security
01.2021 - 01.2022
Concierge
KENT Building Services
10.2019 - 05.2022
Server
Chili's Bar and Grill
12.2017 - 09.2019
Cashier
Disneyland Park
05.2017 - 12.2017
Receptionist/Cashier
Wonderies Toyota
07.2016 - 05.2017
Cashier
Ralphs Grocery Store
07.2015 - 07.2016
High School -
LEMA Pilot High School
California State Polytechnic University Pomona - Gender, Ethnicity, And Multicultural Studies
California State Polytechnic University Pomona