Violet Betiku
Moncton,NB
Summary
Enthusiastic financial operations professional highly effective at working with clients of all levels and backgrounds. Well-versed in reconciliation of accounts & ledgers, evaluating department operations and handling month- and year- end closings. Meticulous and conscientious in approach.
Overview
12
12
years of professional experience
Work History
Banking Advisor
Royal Bank Of Canada, RBC
04.2023 - Current
- Proactively engage customers through the bank's variety of communication channels to deliver an outstanding customer service experience.
- Monitor transactions for compliance with regulations and identified supervisor of discrepancies.
- Manage risks by adhering to compliance, controls and processes to protect customers and stakeholders' interests
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Facilitated new client onboarding process and investment account setup.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
Treasury & Finance Operations Analyst
Guaranty Trust Bank Plc
07.2016 - 02.2023
- Preparation of monthly team metric regulatory reporting and help identify trends impacting team resourcing while maintaining logs of activities and completed work.
- Develop and execute on reporting functions and produce consolidated or aggregated reporting.
- Communicated with bank members and auditors on accuracy and timeliness of financial reports.
- Handled cash flow, debit and interest schedules and bank accounts.
- Adhere to established internal controls and policies.
- Respond to and provide operational and transactional support for applications.
- Maintained excellent financial standings by working closely with the finance analyst to process business transactions.
- Reconcile account information and reported figures in general ledger by comparing to bank account statement each month to reduce discrepancies.
- Prioritize & manage own workload to meet SLA requirements for service & productivity.
Customer Service Advisor
Guaranty Trust Bank Plc
08.2011 - 06.2016
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated payments processing including data review,validation and data entry.
Education
Master of Science - Marketing Communications
University of Bedfordshire
United KingdomBachelor of Science - Media Studies
Covenant University
NigeriaSkills
- Accounts and Ledger Reconciliations Skills
- Financial Services
- Business Development skills
- Reporting skills
- Payment Collection skills
- Administrative Support skills
Additional Information
- References available upon request
Timeline
Banking Advisor
Royal Bank Of Canada, RBC
04.2023 - Current
Treasury & Finance Operations Analyst
Guaranty Trust Bank Plc
07.2016 - 02.2023
Customer Service Advisor
Guaranty Trust Bank Plc
08.2011 - 06.2016
Master of Science - Marketing Communications
University of Bedfordshire
Bachelor of Science - Media Studies
Covenant University
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