VINUS NAIDU
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Switchboard/Signshop & Customer Service Outfitter
Cabela's
08.2018 - Current
- Warm transfer callers call to proper department
- Make and print signage for upcoming sales for each departments
- Verify and count signs for upcoming sales and file under proper department folders
- Make and print signs from database requested by departments
- Daily floor walk and ensuring no signs are missing in departments
- Check inventory for customer over the phone and put products on hold for customer pick up
- Ensuring all equipment's are put away end of shift, any equipment's missing inform Manager by email
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Resolved customer complaints and maintained clean and tidy checkout area
- Utilized POS system to handle customer cash and credit card transactions
- Maintained customer satisfaction with quick and professional handling of product returns
- Answered product questions using knowledge of sales and store promotions
- Developed and managed relationships with customers to increase customer loyalty
Customer Care Representative
Atco Gas
05.2018 - 11.2021
- Answer high volume of incoming calls by greeting in professional and appropriate manner
- Responding to emails by providing accurate and appropriate information
- Resolve billing issue
- Schedule appointments for yearly appliances checks, meter exchanges, service call for repairs, gas re-connections and call dispatch for gas leaks or outage
- Providing accurate information over the phone for the purpose of callers call
- Warm transfer callers call to proper department when inquiring information in other fields or cities.
Customer Service Representative
Culligan Water & Coffee
10.2016 - 10.2017
- Receive high volume of incoming and outgoing calls by appropriately greeting callers and inquiring into their purpose of calling
- Responding to emails by providing accurate and appropriate information
- Contracts for new residential and commercial customers for water and coffee services
- Input cheque payments in watertight system to proper customer accounts
- Scheduled appointments for water delivery, and equipment maintenance
- Dispatch drivers or technicians with any changes or urgent request
- Covered front counter by greeting walk in customers
- Daily bank deposits and cash handling.
Front Office Manager
Sandman Hotel Group
02.2008 - 02.2016
- Oversee the arrival and departure of important guests and corporate clients
- Appraise staff's performance and suggest additional training if needed
- Evaluate changes and guest needs and ensure fulfillment
- Responsible for overall guest satisfaction and resolve guest's complaint in professional manner
- Conduct daily meetings with staff especially during shift changes
- Handle staff schedules, rotating shifts and training, payroll for all departments
- Answered high volume of incoming and outgoing calls
- Emailed invoices, payments, room bookings, customer complain and confirmation letter
- Checking in and checking out guests with professional manner
- Greeting all walk in and in-house guests
- Sales such as group booking, weddings, sports teams and for large corporate companies
- Managing Airline rooms for crews and ensure billing is updated with proper information to email invoices
- Basic accounting, daily bank deposits, closing balance, monthly month end
- Verify reservations are taken properly and that any offers are communicated at the time of reservation.
Administrative Assistant
PCA of Canada
06.2013 - 09.2014
- Generated complete, accurate, and timely invoices using billing software
- Prepared vouchers, receipts, and checks as required and entered details in the system
- Maintained records of invoices posted, payment collected, and change in address for clients
- Answer phones, take messages, direct calls
- Organize office meetings and conferences and take care of stay and travel arrangements of executives and delegates
- Maintain weekly diary and calendar while assisting in planning of upcoming events.
Education
Office Admin -
Bow Valley College
Calgary, AB2000
High School - undefined
Lester B. Pearson High School
Calgary, AB1996
Skills
- Cheerful and Energetic
- Superior organization skills
- Resolution and Service oriented
- Dependable and Reliable
- MS office proficient
- Resolving customer complains
- Data Entry
- Multi-tasking
- Ability to work under pressure
- Filing / Record-keeping / Invoicing
- Teamwork
- Appointment Scheduler
- Call Handling / Switchboard
- Sales
- Inventory Controller
- Self-Starter
- Time Management
- Relevant Experiences
- Assisted customers with all inquiries including group bookings, reservations, delivery, contracts, and schedule appointments
- Communicated with superiors regularly to ensure completion of required duties
- Remains organized in high stress situations with large volumes of administrative duties
- Coordinated priorities and assisted with multiple projects independently & as a team
- Ability to modify and generate documents and reports with meticulous detail
- Knowledge of various computer software programs including Atco CIS, Work Management, Axis, Maestro, Watertight, POS, SAP ,Kronos, Excel, and Word Ability to type approx 50 WPM
- Able to adapt and learn new software and programming systems very easily
- Good Telephone Etiquette
- Self-Motivated
- Clerical Support
- Multitasking Abilities
- Training and Development
- Problem-Solving
- Google Workspace
- Cultural Awareness
Timeline
Switchboard/Signshop & Customer Service Outfitter
Cabela's
08.2018 - Current
Customer Care Representative
Atco Gas
05.2018 - 11.2021
Customer Service Representative
Culligan Water & Coffee
10.2016 - 10.2017
Administrative Assistant
PCA of Canada
06.2013 - 09.2014
Front Office Manager
Sandman Hotel Group
02.2008 - 02.2016
Office Admin -
Bow Valley College
High School - undefined
Lester B. Pearson High School
Similar Profiles
Justin PowellJustin Powell
Gun Vault at Cabela'sGun Vault at Cabela's
ALAN DELGADOALAN DELGADO
Clothing Outfitter at Cabela'sClothing Outfitter at Cabela's
Patrick GeerPatrick Geer
Clothing Processor at Cabela'sClothing Processor at Cabela's