Vino Karuna
Customer Services
Oakville,ON
Summary
Customer service professional with extensive experience in client management and cash register operations at Wendy's. Demonstrated success in improving team efficiency and effectively resolving customer issues. Proficient in inventory management and communication, consistently delivering high-quality service. Detail-oriented and adaptable, focused on achieving organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier, Crew Member (full Time)
wendys
Burlington, Ontario
03.2022 - 12.2024
- Delivered friendly customer service by greeting customers promptly.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained cleanliness and presentation of stock room and production floor.
- Operated cash registers to efficiently process customer payments.
- Efficiently handled customer purchases using cash, credit, or other methods.
- Resolved customer concerns, or directed them to the appropriate staff.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Supplied shelves, racks, cases, bins, and tables with fresh or moved merchandise.
- Crafted beverages including coffee drinks, smoothies, and milkshakes in alignment with company standards.
Car Detailer (Part Time)
Honda
Brampton, Ontario
03.2023 - 09.2023
- Performed meticulous vehicle cleaning and detailing, ensuring maintenance of high standards.
- Thoroughly cleaning, restoring, and maintaining the appearance of vehicles, both inside and out.
- Directed organization of cleaning supplies and tools for efficient daily operations.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Detail-oriented vehicle washing performed each day.
- Restored upholstery, rugs, and additional surfaces with cleaning agents to eradicate dirt and debris.
- Informed customers about vehicle condition status prior to initiation of detailing services.
- Vacuuming, shampooing carpets and upholstery, and cleaning and conditioning leather or fabric seats.
- Logged thorough accounts of all services executed on each vehicle.
Customer Service Representative (part Time)
Subway
Vaughan, Ontario
07.2021 - 01.2022
- greeting guests and arranging seating assignments.
- Diligently recording orders, encompassing dietary restrictions and preferences,
- Relaying orders to the kitchen, and ensuring accurate and timely delivery of food.
- Advised customers regarding billing procedures, handled payment transactions, and aided in establishing payment options.
- Trained and led a team, increasing operational efficiency by 23%.
- Managed inventory levels and refreshed supplies when required.
- Handling customer complaints, and resolving issues effectively.
- Collaborating with team members to guarantee efficient service delivery.
Quality Controller, Packer (part Time)
Five Star Plastic Group Corp
Vaughan, Ontario
06.2019 - 09.2020
- Evaluated products for quality compliance and specifications adherence.
- Cooperative team contributor (partner with peers)
- Reviewed supplier quality reports to ensure compliance with company standards.
- Preserved quality management structure via systematic evaluations
- Shipping and receiving.
- Evaluated component materials against paperwork.
- Maintained records of inspection results, test data, and other related information.
- Maintained work area cleanliness and safety standards.
- Trained employees in proper equipment use and product testing procedures.
Education
Audio Production Engineer - Audio Production Engineering
Metal Work Institute of Music
Mississauga, ON04-2035
High School Diploma -
Heart Lake Secondary School
Brampton, ON06-2020
Bachelor of Arts -
University of Guelph
Guelph,Skills
- Customer service, collaborative leadership management, and communication
- Cash register operations
- Inventory and warehouse operations
- Client management system
- Adaptability and flexibility
- Document creation and data management
- Developed effective communication skills through coursework and practical application
- inquiry handling, question answering
Certification
- CPR and first aid
- WHMIS Certifecate
Timeline
Car Detailer (Part Time)
Honda
03.2023 - 09.2023
Customer Service Cashier, Crew Member (full Time)
wendys
03.2022 - 12.2024
Customer Service Representative (part Time)
Subway
07.2021 - 01.2022
Quality Controller, Packer (part Time)
Five Star Plastic Group Corp
06.2019 - 09.2020
Audio Production Engineer - Audio Production Engineering
Metal Work Institute of Music
High School Diploma -
Heart Lake Secondary School
Bachelor of Arts -
University of Guelph
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