Vinoth Ponnuthurai
Mississauga,ON
Summary
Customer-focused professional with a strong background in delivering outstanding customer service across diverse industries. Skilled in communication, problem-solving, and time management to resolve customer issues efficiently. Maintains composure in high-pressure situations while adapting to evolving needs, enhancing satisfaction and building positive relationships through innovative solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Rep
Team Town Sports
Mississauga, Ontario
09.2023 - 01.2025
- Handled escalated complaints with professionalism and empathy, strengthening customer relationships.
- Resolved customer inquiries and issues, leading to higher satisfaction and service quality.
- Provided product knowledge and guidance, enriching customer experience.
- Collaborated with team to streamline service processes, improving workflow efficiency.
Customer Service Rep
BestBuy
Mississauga, Canada
10.2022 - 04.2024
- Resolved customer issues by utilizing effective communication, empathy, and problem solving within company policies, enhancing customer satisfaction.
- Collaborated with cross-functional teams to systematically address customer issues and complaints, improving overall service quality.
- Trained new customer service representatives on company policies and procedures, ensuring consistency in service delivery.
Customer Service Rep
Zara
Mississauga, Canada
12.2017 - 08.2020
- Educated customers on product features and provided tailored solutions to inquiries.
- Maintained high customer satisfaction levels while managing a fast-paced environment.
- Resolved common issues promptly to enhance customer experience.
- Actively listened to customers and provided feedback to improve services.
Education
Diploma -
St. Francis Xavier Secondary School
06.2019
Skills
- Project management
- Customer service
- Team collaboration
- Communication skills
- Problem solving
- Conflict resolution
Timeline
Customer Service Rep
Team Town Sports
09.2023 - 01.2025
Customer Service Rep
BestBuy
10.2022 - 04.2024
Customer Service Rep
Zara
12.2017 - 08.2020
Diploma -
St. Francis Xavier Secondary School