VINOJA RAJAKULESWARAN
20 Bonnington Drive Brampton ON
Summary
Results-driven retail and operations professional with 9+ years of experience in grocery management, inventory control, and customer service leadership. Skilled in reducing shrink, improving team performance, and enhancing customer satisfaction. Adept at SAP systems, order management, and compliance with food safety standards.
Overview
14
14
years of professional experience
Work History
Meat Manager
Real Canadian Wholesale Club (Loblaws Companies Ltd.)
01.2021 - Current
- Lead daily operations of the Meat Department, overseeing inventory, ordering, and food safety compliance.
- Manage and coach a team of 5+, improving efficiency and adherence to quality standards.
- Reduced spoilage shrink through targeted inventory strategies.
- Delivered excellent customer service through quality control and custom orders.
Night Crew Clerk / Grocery & SAP Analyst / Online Picker
Real Canadian Superstore (Loblaws Companies Ltd.)
01.2018 - 01.2021
- Executed nightly stocking and ensured shelves were customer-ready each morning.
- Utilized SAP for accurate order management and online order fulfillment.
- Consistently exceeded performance metrics for speed, accuracy, and stock availability.
Customer Service Agent
Janasakthi Insurance
01.2016 - 01.2017
- Processed insurance applications, renewals, and amendments with accuracy.
- Resolved customer inquiries effectively, supporting high retention rates.
Cashier & Clerk
Cargills Food City
01.2012 - 01.2015
- Processed transactions quickly and accurately while maintaining store organization.
- Supported merchandising and provided friendly, efficient customer service.
Education
Bachelor of Science (B.Sc.) - Physics
Open University of Sri Lanka
Skills
- Operations & Inventory: Ordering, Stock Management, Waste Reduction, Merchandising
- Leadership: Staff Training, Scheduling, Performance Management
- Customer Service: Complaint Resolution, Special Orders, Policy Explanation
- Technical Tools: SAP, POS Systems, Microsoft Office Suite
- Languages: English (Proficient), Tamil (Fluent)
Additional Information
References available upon request
Timeline
Meat Manager
Real Canadian Wholesale Club (Loblaws Companies Ltd.)
01.2021 - Current
Night Crew Clerk / Grocery & SAP Analyst / Online Picker
Real Canadian Superstore (Loblaws Companies Ltd.)
01.2018 - 01.2021
Customer Service Agent
Janasakthi Insurance
01.2016 - 01.2017
Cashier & Clerk
Cargills Food City
01.2012 - 01.2015
Bachelor of Science (B.Sc.) - Physics
Open University of Sri Lanka