VINKO BILIC
Sarnia,ON
Summary
Sales-focused professional with a background in territory account management, customer consultations, and showroom support. Builds relationships, prepares quotes, enters orders, and coordinates follow-up with internal teams to support service, sales, and customer satisfaction.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sales Representative
Emco Corporation Ltd.
Sarnia, Ontario
04.2026 - Current
- Cultivated customer relationships that contributed to sales growth.
- Responded to inquiries from prospective customers about product features and services.
- Assisted contractors with account details and jobsite supply requirements.
- Prepared quotes using branch pricing and product catalogs.
- Input customer orders accurately into sales systems. into Emco sales systems.
Home Comfort Advisor
Reliance Home Comfort
Sarnia, ON
06.2025 - 03.2026
- Conducted in-home consultations for Reliance Home Comfort customers.
- Presented financing options and service plan recommendations.
- Prepared quotes using pricing tools and sales forms.
- Coordinated schedules with installers and service teams.
- Explained product features and installation requirements clearly.
- Followed up with customers on comfort solutions and approvals.
- Ensured that all safety protocols were followed during each service call.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Territory Sales Representative
Russell Hendrix Food Equipment Ltd
London, ON
02.2022 - 05.2025
- Managed territory accounts for Russell Hendrix food equipment customers across assigned markets.
- Prospected restaurants, hotels, and institutional foodservice clients for new equipment sales.
- Presented commercial kitchen equipment options and product lines to customer decision-makers.
- Prepared quotes, proposals, and order details for Russell Hendrix sales opportunities.
- Coordinated deliveries, installations, and service follow-up with internal operations teams.
- Maintained customer records, sales notes, and pipeline activity in CRM systems.
- Visited sites to assess foodservice needs and recommend suitable equipment solutions.
- Developed and implemented sales strategies to increase territory revenue.
Showroom Supervisor
Russell Hendrix Food Equipment Ltd
London, ON
12.2020 - 02.2022
- Supervised Russell Hendrix showroom floor and guided customer inquiries.
- Assisted sales team with showroom demos and client walkthroughs.
- Managed showroom inventory checks and replenished displayed equipment.
- Resolved customer concerns and escalated service issues promptly.
- Trained new staff on Russell Hendrix showroom procedures and service expectations.
- Identified opportunities for process improvement within existing systems and procedures.
- Developed strategies to increase sales and improve customer satisfaction.
- Analyzed financial reports to identify areas for improvement within the showroom's operations.
Education
Certification - Holistic Nutrition
Institute of the Holistic Nutrition
Mississauga04-2009
Hotel And Restaurant Operations - Hotel Restaurant Management
Constellation College of Hospitality
Toronto06-1997
Diploma - Hospitality and Tourism-Culinary in Culinary Arts
Culinary College of Korcula
Island of Korcula, Croatia06-1995
Skills
- Quote preparation
- CRM systems
- Pipeline management
- Account management
- Account growth
- Market Research
- Customer service
- Effective Communication
- Time management
- Self Motivation
- Sales management
- Relationship management
- Territory and inside sales
- Customer relations
Certification
- Red Seal Certification -Chef
- Food Handlers' Training CertificateDiploma in National Sanitation Training Program
LANGUAGES
Croatian Native, English Fluent
VOLUNTEER EXPERIENCE
Stop Community Food Centre, Cook, Toronto, ON, 2007-03, 2008-06, 50 hours as part of the co-op placement program for Drop-in and was employed for 1 year on part time work under Chef Chris Brown Catering Department, Maintained cleanliness and organization of kitchen equipment, appliances, and utensils., Demonstrated ability to work quickly and accurately in high-pressure environments.
Timeline
Sales Representative
Emco Corporation Ltd.
04.2026 - Current
Home Comfort Advisor
Reliance Home Comfort
06.2025 - 03.2026
Territory Sales Representative
Russell Hendrix Food Equipment Ltd
02.2022 - 05.2025
Showroom Supervisor
Russell Hendrix Food Equipment Ltd
12.2020 - 02.2022
Certification - Holistic Nutrition
Institute of the Holistic Nutrition
Hotel And Restaurant Operations - Hotel Restaurant Management
Constellation College of Hospitality
Diploma - Hospitality and Tourism-Culinary in Culinary Arts
Culinary College of Korcula