Vinitha Gobinath
Edmonton,AB
Summary
Customer Service Advisor with a strong track record of exceeding goals and delivering exceptional service. Skilled in maintaining high standards, building client relationships, and contributing to team success. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Steadfast Inspection Services Inc.
05.2020 - Current
- Managed daily administrative tasks including answering phones, responding to emails, and handling correspondence
- Maintained organized filing systems for operational, contractual, and regulatory documents
- Assisted in scheduling appointments, meetings, and travel arrangements for executives and staff
- Coordinated with departments for seamless communication and workflow
- Procured and managed office supplies, equipment, and services for optimal office functioning
- Prepared reports, presentations, and documents as per management requirements
- Collaborated with IT vendors to address complex technical issues and implement solutions
- Maintained IT asset inventory and documented configurations and support procedures
- Created and updated IT policies, procedures, and troubleshooting guides
- Provided ongoing support and guidance to promote technology use and policy adherence
- Identified areas for process improvement in administrative and IT tasks
- Proactively gathered employee feedback to enhance productivity and satisfaction
- Stayed updated on emerging technologies and trends to recommend innovative solutions.
Cashier / Customer Service Advisor
SAVE ON FOODS
06.2017 - Current
- Provide excellent customer service and product knowledge
- Document customer inquiries and follow-up to offer additional services
- Resolve service issues and meet or exceed sales targets.
Warehouse Associate
AmazonWarehouse
Edmonton
06.2021 - 08.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Loaded, unloaded, and moved material to and from storage and production areas.
Cashier / Advisor
HMS HOST
Edmonton International Airport
05.2016 - 08.2016
- Build sales reports and serve as a liaison between customers and management
- Operate POS system and manage cash and inventory.
Education
Bachelor of Engineering Electronics and Communication -
Anna University
06.2013
Skills
- Strong Telephone Skills
- Service Minded
- Digital Savvy
- Motivated and Hardworking
- Reliable
- Persuasive Communicator
- Proficient Negotiator
- Inventory Management
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Certificationsinprogress
Office or Business Administration, Fall 2024
Certificatesawards
- Certified in Typewriting Lower Level from the Government of Tamil Nadu, India
- MS Office Suite
- Class 5 License Holder
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
Warehouse Associate
AmazonWarehouse
06.2021 - 08.2023
Administrative Assistant
Steadfast Inspection Services Inc.
05.2020 - Current
Cashier / Customer Service Advisor
SAVE ON FOODS
06.2017 - Current
Cashier / Advisor
HMS HOST
05.2016 - 08.2016
Bachelor of Engineering Electronics and Communication -
Anna University