VINITHA AMBATI
Vancouver
Summary
Results-oriented MBA graduate with a strong administrative background and customer service experience. Demonstrated ability to effectively manage deadlines while upholding high quality standards. Skilled in prioritizing tasks, record-keeping, and communication. Proficient in Microsoft Office Suite and experienced in handling sensitive information with discretion.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Parq Vancouver
02.2023 - Current
- Company Overview: Parq Vancouver is a luxury entertainment and hospitality destination offering world-class service to guests in the heart of Vancouver.
- Delivered top-notch customer service, ensuring a positive guest experience and adherence to organizational standards.
- Addressed and resolved guest complaints in a personalized manner, escalating issues as necessary.
- Managed inventory of promotional items, ensuring timely replenishment and availability.
- Stayed updated on company policies and procedures to provide accurate information to guests.
ADMINISTRATIVE AND SALES EXECUTIVE
IIMT Studies
12.2018 - 11.2019
- Company Overview: IIMT Studies is an international distance education provider offering certification and degree programs to students globally.
- Managed confidential client files, immigration documents, and implemented efficient data organization systems.
- Coordinated executive calendars, scheduled meetings, and prepared materials for presentations and reports.
- Handled internal communications, drafted business proposals, and supported business development initiatives.
- Conducted international market research, built client relationships, and negotiated successful sales agreements.
- Led marketing initiatives and achieved sales targets, contributing to increased revenue and global reach.
ANALYST
Eclerx
06.2021 - 10.2022
- Company Overview: Eclerx is a leading global financial services firm specializing in investment management and wealth solutions. It provides innovative financial products and services to institutions, corporations, and individual investors worldwide
- Provided support for corporate actions and dividends management, ensuring accuracy in daily accruals.
- Resolved queries from Fund Accounting teams and flagged potential risks to management.
- Contributed to internal audits and process improvement initiatives, enhancing operational efficiency.
Education
MASTER OF BUSINESS ADMINISTRATION -
University Canada West
Vancouver, BC07.2024
BACHELOR OF BUSINESS ADMINISTRATION - undefined
GLS University
03.2021
Skills
- Proficient in administrating records, including confidential client files
- Strong verbal and written communication skills, ensuring clear and professional interactions
- Skilled in booking meetings, mediations, and managing multiple calendars efficiently
- Reliable, self-driven, energetic work attitude, a keen eye for detail and a passion for learning
- Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
CORE COMPETENCIES
Administrative Support | Case File Management | Sales Negotiation | Strategic Problem-Solving | Leadership | Communication | Scheduling & Coordination | Team Collaboration
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Parq Vancouver
02.2023 - Current
ANALYST
Eclerx
06.2021 - 10.2022
ADMINISTRATIVE AND SALES EXECUTIVE
IIMT Studies
12.2018 - 11.2019
BACHELOR OF BUSINESS ADMINISTRATION - undefined
GLS University
MASTER OF BUSINESS ADMINISTRATION -
University Canada West
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