Vinita Varghese
Cambridge,Ontario
Summary
Experienced HR professional with strong creative writing skills and a background in customer service. Adaptable, quick learner with a passion for using media and communication to engage with individuals. Skilled in crafting impactful messages and addressing customer concerns. Able to contribute both technically and creatively in any professional setting.
Overview
4
4
years of post-secondary education
6
6
Languages
Work History
Server - Part Time
Ocean Palate Restaurant
08.2024 - 03.2025
- Delivered exceptional customer service by taking orders, serving food, and addressing guest inquiries promptly.
- Resolved customer concerns efficiently, ensuring high satisfaction and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Introduced innovative strategies for improving customer support systems, enhancing overall customer experience.
President of the HR CSI Club - Volunteer
Conestoga College
09.2023 - 03.2025
- Volunteered in various college group activities, including event planning and content creation.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
Digital Content Creator
Volunteer Experience
03.2024 - 06.2025
- Designed and launched a Wix website for a local business.
- Created social media campaigns for local businesses in Canada, increasing engagement by 50%.
- Developed a website for a local organization using Wix.com.
- Created presentations, posters, and video edits using Adobe Premiere Pro and Lightroom for college groups as a volunteer.
- Edited videos and sound using Adobe Premiere Pro.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Social Media & Customer Care Assistant - Part Time
Prime Autos Ltd (Bison Autosales)
06.2024 - 08.2024
- Managed the showroom’s social media accounts, creating posts and engaging with customers online to increase visibility.
- Handled customer inquiries and provided detailed information on vehicle features and financing options.
- Successfully sold 9 cars within 3 months by building strong customer relationships and understanding client needs.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Handled escalated calls professionally and calmly while finding effective resolutions that satisfied both the company''s interests as well as the customers'' expectations.
- Improved customer retention rates with exceptional service and personalized attention to client needs.
- Assisted call-in customers with questions and orders.
HR Executive
L&V Engineering Corporation Pvt. Ltd.
03.2017 - 07.2023
- Led recruitment and talent development strategies.
- Provided HR policy support and ensured compliance with employment laws.
- Handled employee queries related to benefits and leave management, ensuring timely resolution and satisfaction.
- Maintained accurate records of employee interactions and assisted with onboarding support.
- Negotiated favorable contracts with vendors, resulting in cost savings on various HR services and products.
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Collaborated with department heads to develop strategic staffing plans that meet organizational needs both short-term and longterm.
- Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting in 60% retention rate increase.
SAP HCM Consultant
Robert Bosch Engineering Pvt Ltd
08.2015 - 02.2017
- Implemented SAP Time Management systems across departments.
- Provided training to end-users and ensured smooth data integration.
- Contributed to improving HR processes through SAP-based solutions.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased user loyalty.
- Executed and managed 2 successful SAP implementation projects for large enterprises.
SAP HR Consultant
Elegant Technosoft
04.2012 - 08.2015
- Analyzed and improved business processes with SAP HR modules.
- Facilitated documentation, testing, and system handovers.
- Collaborated across teams to deliver customized SAP solutions.
- Collaborated with global colleagues to share best practices and insights on effective utilization of SAP HR tools and methodologies.
- Reduced user complainuts with proactive issue identification and resolution strategies.
Education
Graduate Certificate in Media Foundation - Radio And Television Broadcasting
Conestoga College
Kitchener, ON 09.2024 - 04.2025
Graduate Certificate in Human Resource Management - Human Resources Development
Conestoga College
Kitchener, ON 09.2023 - 04.2024
MBA - Marketing & HR
Sathyabama University
01.2010 - 01.2012
B.Tech - Bioinformatics
Karunya University
01.2006 - 01.2010
Skills
SAP R/3 HCM Modules
Social media content campaigns
Content scheduling
SEO techniques
Video Editing
Google Analytics
Wordpress
Digital marketing
Graphic design
Adobe Creative Cloud
Analytics and SEO
Branding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Graduate Certificate in Media Foundation - Radio And Television Broadcasting
Conestoga College
09.2024 - 04.2025
Server - Part Time
Ocean Palate Restaurant
08.2024 - 03.2025
Social Media & Customer Care Assistant - Part Time
Prime Autos Ltd (Bison Autosales)
06.2024 - 08.2024
Digital Content Creator
Volunteer Experience
03.2024 - 06.2025
Graduate Certificate in Human Resource Management - Human Resources Development
Conestoga College
09.2023 - 04.2024
President of the HR CSI Club - Volunteer
Conestoga College
09.2023 - 03.2025
HR Executive
L&V Engineering Corporation Pvt. Ltd.
03.2017 - 07.2023
SAP HCM Consultant
Robert Bosch Engineering Pvt Ltd
08.2015 - 02.2017
SAP HR Consultant
Elegant Technosoft
04.2012 - 08.2015
MBA - Marketing & HR
Sathyabama University
01.2010 - 01.2012
B.Tech - Bioinformatics
Karunya University
01.2006 - 01.2010
Languages
English
Full Professional
Punjabi
Professional Working
Hindi
Full Professional
Tamil
Professional Working
Bengali
Professional Working
Gujarati
Professional Working
Part Time Experience
- Server, Ocean Palate Restaurant, Cambridge, ON, 08/01/24 - 30/03/24
Delivered exceptional customer service by taking orders, serving food, and addressing guest inquiries promptly.
Resolved customer concerns efficiently, ensuring high satisfaction and repeat business.
- Social Media & Customer Care Assistant, Prime Autos Ltd (Bison Autosales), Waterloo, ON, 06/01/24 to 08/31/24,
Managed the showroom’s social media accounts, creating posts and engaging with customers online to increase visibility.
Handled customer inquiries and provided detailed information on vehicle features and financing options.
Successfully sold 9 cars within 3 months by building strong customer relationships and understanding client needs.