Vinita Singh
Toronto,Canada
Summary
Experienced and certified Salesforce Business Systems Analyst with over 8 years of expertise in gathering business requirements, scoping, conducting gap analysis, designing solutions, and implementing Salesforce systems. Proficient in supporting business QA/UAT, process mapping, and architectural design. Successfully manages the complete development lifecycle for dynamic project requirements. Skilled in designing innovative Salesforce solutions to effectively achieve organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Salesforce Business System Analyst, DevOps
TELUS
02.2022 - Current
- Collaborated with stakeholders to gather business requirements and translated them into technical requirements for the Salesforce system
- Designed Salesforce solutions on sales cloud, service cloud, field service and configured the system to meet business requirements
- Conducted QA testing and provided support for Business UAT
- Managed Salesforce projects and ensured their timely delivery
- Prepared user stories and groomed backlog with appropriate acceptance criteria
- Prepared documents like wireframes and process maps on different tools like visio, draw.io etc
- Closely worked with product owners and project managers to prioritize user stories and actively participate in sprints and sprints planning
- Prepared and delivered presentation to business partners to facilitate decision making, scope confirmation and acceptance of user stories
SFDC Business Analyst
06.2021 - 12.2021
- Requirement gathering and Gap analysis with the stakeholders
- Collaborated with the SME to develop and review requirements
- Designed a functional flow and worked with the development team to create a HLSD for Salesforce application to calculate mobile and internet bills for their customers based on their usage and rental plan
- Created Salesforce based custom objects which helped the client to store their customer data, customized the customer bills as per their plan etc
- Was solely responsible for creating the business logics and rules for ensuring end to end data sanity checks and Data protection
- Responsible for End-to-end UI flow to ensure the improved customer experience and satisfaction
- UAT support and user training
Business Analyst
01.2021 - 06.2021
- Part of a team to create a POC (Proof of Concept) for Straight through Processing for New Business
- Providing the Use Case Documents, Data Elements and Action points for the screens, Test data, Underwriting & Business Rules, Premium tables to the technical team
- Workflow preparation and Preparing BRD (HL and LL)
- Screen wireframe preparation
- Test data preparation
- Testing and defect logging & tracking them till their resolution
Business Consultant
Deutsche Bank Group
01.2010 - 01.2012
- Company Overview: India
- Collaborate with stakeholders to gather and translate business requirements into technical specifications
- Define project scopes, timelines, and deliverables, ensuring alignment with business objectives
- Create user stories, groom backlog, and ensure appropriate acceptance criteria
- Develop wireframes, process maps, and deliver presentations to facilitate decision-making
- Actively participate in sprint planning with product owners and project managers
- India
IT Trade Consultant
Australia and New Zealand Banking Corporation (ANZ)
01.2008 - 01.2010
- Maintain online transactional applications, ensuring smooth operation for overseas banking clients
- Develop process designs for real-time foreign currency transactions and monitor revenue flow
- Conduct workshops for requirement gathering, gap analysis, and process improvement
Education
M.B.A - Full time
Bangalore University
01.2008
Bachelor of Commerce -
Sri Sathya Sai Institute of Higher Learning Deemed University
01.2006
Skills
- Business requirements gathering
- Gap analysis
- Asana
- JIRA
- Salesforce configuration
- Salesforce customization
- Solution design
- Functional documentation
- Sales cloud
- Service cloud
- Salesforce field services
- CPQ Vlocity processes
- Project management
- Data analysis
- Reporting
- Agile methodology
- Process mapping
- MS Visio
- MS Excel
- MS PowerPoint
- MS Office Suite
- Google Suite
- Drawio
- Business process modeling
- Use case development
- Functional specifications
- Stakeholder management
- Software testing
Certification
- Salesforce Certified Administrator | WI22
Timeline
Salesforce Business System Analyst, DevOps
TELUS
02.2022 - Current
SFDC Business Analyst
06.2021 - 12.2021
Business Analyst
01.2021 - 06.2021
Business Consultant
Deutsche Bank Group
01.2010 - 01.2012
IT Trade Consultant
Australia and New Zealand Banking Corporation (ANZ)
01.2008 - 01.2010
Bachelor of Commerce -
Sri Sathya Sai Institute of Higher Learning Deemed University
M.B.A - Full time
Bangalore University
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