Vinita Nagi
Victoria
Summary
Highly cooperative and patient individual with strong collaborative abilities and generous approach to teamwork. Adept at creating positive interactions and fostering welcoming environment for clients and team members alike. Skilled in empathic communication and persuasive techniques, ensuring seamless operations and high satisfaction. Brings thorough understanding of industry-specific knowledge to efficiently manage and resolve complex situations.
Overview
13
13
years of professional experience
Work History
Duty Manager
Sandman Signature Edmonton Downtown
08.2018 - Current
- Welcoming and receiving of guest arrivals and registration.
- To do check-in /Check-outs.
- Help the guests to make reservations.
- Verify assigned room status in the OPERA system and ensure that all rooms given to guests upon check-in are Vacant Clean or Inspected.
- Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner.
- Prepare for group arrivals.
- Reply to Expedia / Booking. Com guest requests and in house Messages.
- To take care for the special request of guest to be circulated to concern department.
- To make sure parking charges are posted in OPERA properly
Reservation Executive
Clarks Inn, Gurgaon, India
05.2014 - 10.2016
- To answer and confirm all request for room reservation for hotel.
- To determine number of reservation up to date.
- To make sure all the reservation slip must be in reservation rack.
- To take care for the special request of guest to be circulated to concern department.
- Maintain the sales pickup and productivity report.
- To check the commission of airlines and travel agent.
- To coordinate with OTA for rate updation and maintain inventory.
- Manage overbooking position.
Front Office Executive
The Acura BMK Gurgaon
10.2012 - 05.2014
- Checks the arrivals/departures and expected occupancy for the day.
- Ensures that room blockings for the day meets the requirements of expected guest.
- Review group blocking, if there is any.
- Coordinates with Reservations regarding concerns on billing arrangement and attachment and any other request or instruction.
- Ensures that FO cash fund and petty cash pouches are in order.
- Maintains all files in good order for the future reference.
- Attend to Guests' enquiries, requests, complaints and compliments.
- Monitor departmental costs to ensure performance against budget informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
Education
B. A - English, Hindi, Political Science, History
Kurukshetra University
01.2012
Three-year Diploma - Hotel Management
I.H.M Catering & Nutrition
Panipat, Haryana01.2010
(Class XII) - English, Hindi, Math, Economics
Happy evergreen Sr. Sec. School
01.2007
(Class X) - English, Hindi, Math, Social Study, Science
Happy evergreen Sr. Sec. School
01.2005
Skills
- Punctuality
- Hard Working
- Staff training and development
- Work planning and organization
- Team supervision
- Policy enforcement
- Strong leadership
- Complaint handling
- Customer service and support
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Duty Manager
Sandman Signature Edmonton Downtown
08.2018 - Current
Reservation Executive
Clarks Inn, Gurgaon, India
05.2014 - 10.2016
Front Office Executive
The Acura BMK Gurgaon
10.2012 - 05.2014
(Class XII) - English, Hindi, Math, Economics
Happy evergreen Sr. Sec. School
(Class X) - English, Hindi, Math, Social Study, Science
Happy evergreen Sr. Sec. School
B. A - English, Hindi, Political Science, History
Kurukshetra University
Three-year Diploma - Hotel Management
I.H.M Catering & Nutrition
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