Vinit Shah
Surrey,BC
Summary
Dedicated and client-focused professional with extensive experience in customer service, administrative support, and healthcare environments. Expertise in creating welcoming and supportive atmospheres, managing client scheduling, and ensuring seamless clinic operations. Recognized for exceptional communication, problem-solving, and organizational abilities, with a strong passion for enhancing client well-being and delivering outstanding clinic experiences that consistently exceed expectations. Knowledgeable in [Desired Position], skilled in engaging customers, maintaining organized displays, and contributing to efficient store operations while demonstrating proficiency in inventory management and effective team communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Associate/ Customer Service Representative
Citylink Convenience Store
08.2023 - Current
- Ensuring High-level of Customer Satisfaction through excellent sales services.
- Making sure store is organized, merchandised.
- Completing stock in right passage of time.
- Closing sales register and maintaining store standards.
- Ravi Gajjar, Manager at Citylink Convenience Store- Granville Skytrain Station
Front Desk Administrator / Client Services Coordinator
FIRST AID OCCUPATIONAL HEALTH CENTRE
02.2022 - 07.2023
- Created a warm and welcoming environment for clients, guests, and staff by greeting and assisting them with professionalism and empathy.
- Responded to in-person, phone, email, and SMS inquiries, consistently meeting the 24-hour response standard.
- Scheduled clients based on treatment plans and clinician availability, optimizing schedules to maximize access to care.
- Supported clients with digital tools including online booking systems and client portals, enhancing engagement and satisfaction.
- Anticipated and resolved challenges before they impacted clients or clinic flow, ensuring seamless operations.
- Maintained strict confidentiality of client records and personal health information in compliance with privacy regulations.
- Collaborated with healthcare providers to ensure effective clinic operations and high-quality client care.
- Dr. Sapan Pandya, General Physician and Director
Customer Service Representative / Office Assistant
THE FAMILY CLINIC
01.2020 - 12.2021
- Delivered personalized customer service to diverse clients, ensuring needs were understood and met with tailored solutions.
- Assisted with scheduling, client intake, and general administrative support to maintain efficient office workflows.
- Handled confidential documents and sensitive information with discretion.
- Supported digital communication, including email correspondence and online client engagement platforms.
- Trained and mentored new staff members on service standards and office procedures.
- Dr. Meeta Pandya, Dentist
Education
Bachelor’s - Medicine
Karaganda Medical University
01.2019
Master’s - Healthcare Leadership
Trinity Western University
Langley, BC01.2025
Skills
- Enhancing client interactions
- Appointment scheduling
- Effective conflict resolution
- Protection of patient information
- Email communication proficiency
- Strong organizational skills
- Experienced with clinic management systems
- Collaborative teamwork
- Client interaction
- Precision in cash handling
- Consistent reliability
Accomplishments
- Improved scheduling efficiency by 20% through proactive calendar management.
- Recognized for delivering consistently high patient satisfaction scores in post-visit surveys.
- Increased client retention through empathetic service and proactive issue resolution.
- Recognized by management for exceptional problem-solving and adaptability.
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional
Tamil
Elementary
Russian
Elementary
Certification
- Customer Service Excellence Training – [Institution/Organization]
- Privacy & Confidentiality in Healthcare – [Institution/Organization]
- Microsoft Office Specialist (Word, Excel, Outlook, PowerPoint) – [Institution/Organization]
Timeline
Retail Associate/ Customer Service Representative
Citylink Convenience Store
08.2023 - Current
Front Desk Administrator / Client Services Coordinator
FIRST AID OCCUPATIONAL HEALTH CENTRE
02.2022 - 07.2023
Customer Service Representative / Office Assistant
THE FAMILY CLINIC
01.2020 - 12.2021
Master’s - Healthcare Leadership
Trinity Western University
Bachelor’s - Medicine
Karaganda Medical University
Additional Information
- Flexible to work 12 Noon – 8 PM, Monday–Thursday, with alternating Fridays.
- Committed to continuous learning and professional growth within healthcare administration.
411 Seniors ,3502 Fraiser Street, Vancouver, BC Pincode-V5V4C5
Prepared and served Food to Senior citizens,spent some quality time with them ,played board games and supported them in my personal capacity. Used to go there every Wednesday at 9 AM and did Volunteering for 5 hours from January 2024 -December 2024.