Manager
Gwalia Sweets and Restaurant
04.2023 - 09.2023
- Oversaw execution of opening and closing procedures to desired standard
- Cross-trained staff in secondary roles to expand operational diversity
- Supervised and guided employees to reach company objectives
- Monitored employee work to assess performance and identify knowledge gaps
- Planned and executed strategies to increase business and drive profit growth
- Negotiated contracts with vendors and suppliers
- Set sales targets and developed marketing plans to achieve goals
- Delivered excellence in guest service and quality control of operations to attain company mission
- Ran shifts effectively to promote quality products and guest service
- Hired trained, and mentored new employees
- Oversaw budget planning and financial management
- Met customer demands by tracking market changes and revising strategies accordingly.