Vinicio Uquillas
Saskatoon,SK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Manager
Dairy Queen Grill & Chill
10.2008 - Current
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Onboarded new employees with training and new hire documentation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Accomplished multiple tasks within established timeframes.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed and motivated employees to be productive and engaged in work.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Print Specialist
Caminosca
01.2007 - 02.2008
- Proofed all job orders, securing client approval prior to production.
- Promptly removed completed loads from press.
- Set up and operated printing press machines.
- Prepared and operated offset printing press for maximum efficiency and production.
- Created blue prints and project books for architects /engineers
Education
High School Diploma -
Padro Carbro
Quito Ecuador07.2000
Skills
- Shift Scheduling
- Staff Training and Development
- Multitasking
- Employee Coaching and Mentoring
- Customer Service
- Sales Techniques
- Decision-Making
- Staff Training
- Problem Resolution
- Customer Relationship Management (CRM)
- Sales management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
Dairy Queen Grill & Chill
10.2008 - Current
Print Specialist
Caminosca
01.2007 - 02.2008
High School Diploma -
Padro Carbro
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