Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Vinh Pham-Gia

MONCTON,NB

Summary

Dynamic professional with a strong background in customer service at Bell Canada, excelling in problem-solving and effective communication. Proven ability to adapt and thrive in fast-paced environments, ensuring customer satisfaction and maintaining professionalism. Recognized for attention to detail and organizational skills, consistently delivering high-quality support and solutions.

Overview

12
12
years of professional experience

Work History

Caretaker

At-Home
Moncton, NB
06.2022 - 05.2024
  • Assisted father with activities of daily living. Including dressing, grooming and mobility support.
  • Provided safe transfer assistance (Bed to wheelchair, walker support).
  • Ensured a safe living environment by reducing fall risks.

Produce Clerk

Loblaws
Moncton, New Brunswick
07.2019 - 02.2022
  • Rotated produce items to ensure freshness.
  • Weighed, labeled, priced, and packaged produce items for sale.
  • Assisted customers with product selection and inquiries.

Technical Support Representative

Bell Canada
Moncton, NB
04.2014 - 08.2016
  • Respond to user inquiries through the telephone, providing timely and effective solutions.
  • Diagnose and troubleshoot technical issues, escalating complex problems to senior members if necessary.
  • Document and track user interaction using a ticketing system, ensuring that detailed data and records are maintained.

Live Chat Agent

Rogers
Moncton, NB
03.2012 - 07.2013
  • Answered customer inquiries via live chat in a timely and professional manner.
  • Monitored the online chat queue for incoming messages from customers.
  • Collaborated with other departments as needed to resolve more complex issues.

Education

BBA - Business Management

Université De Moncton
Moncton
05-2005

Skills

  • Customer service
  • Time management
  • Product knowledge
  • Problem solving
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Adaptive learning
  • Critical thinking
  • Professional boundaries
  • Interpersonal relationships
  • Adaptable problem-solving
  • Multitasking capacity
  • Customer relations
  • Organizational skills
  • Professionalism
  • Analytical thinking
  • Adaptability

Affiliations

  • Walking
  • Listening to music
  • Selling things online
  • Spending time with friend and family

Languages

English
Full Professional
French
Professional

Timeline

Caretaker

At-Home
06.2022 - 05.2024

Produce Clerk

Loblaws
07.2019 - 02.2022

Technical Support Representative

Bell Canada
04.2014 - 08.2016

Live Chat Agent

Rogers
03.2012 - 07.2013

BBA - Business Management

Université De Moncton
Vinh Pham-Gia