Vinh Pham-Gia
MONCTON,NB
Summary
Dynamic professional with a strong background in customer service at Bell Canada, excelling in problem-solving and effective communication. Proven ability to adapt and thrive in fast-paced environments, ensuring customer satisfaction and maintaining professionalism. Recognized for attention to detail and organizational skills, consistently delivering high-quality support and solutions.
Overview
12
12
years of professional experience
Work History
Caretaker
At-Home
Moncton, NB
06.2022 - 05.2024
- Assisted father with activities of daily living. Including dressing, grooming and mobility support.
- Provided safe transfer assistance (Bed to wheelchair, walker support).
- Ensured a safe living environment by reducing fall risks.
Produce Clerk
Loblaws
Moncton, New Brunswick
07.2019 - 02.2022
- Rotated produce items to ensure freshness.
- Weighed, labeled, priced, and packaged produce items for sale.
- Assisted customers with product selection and inquiries.
Technical Support Representative
Bell Canada
Moncton, NB
04.2014 - 08.2016
- Respond to user inquiries through the telephone, providing timely and effective solutions.
- Diagnose and troubleshoot technical issues, escalating complex problems to senior members if necessary.
- Document and track user interaction using a ticketing system, ensuring that detailed data and records are maintained.
Live Chat Agent
Rogers
Moncton, NB
03.2012 - 07.2013
- Answered customer inquiries via live chat in a timely and professional manner.
- Monitored the online chat queue for incoming messages from customers.
- Collaborated with other departments as needed to resolve more complex issues.
Education
BBA - Business Management
Université De Moncton
Moncton05-2005
Skills
- Customer service
- Time management
- Product knowledge
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Adaptive learning
- Critical thinking
- Professional boundaries
- Interpersonal relationships
- Adaptable problem-solving
- Multitasking capacity
- Customer relations
- Organizational skills
- Professionalism
- Analytical thinking
- Adaptability
Affiliations
- Walking
- Listening to music
- Selling things online
- Spending time with friend and family
Languages
English
Full Professional
French
Professional
Timeline
Caretaker
At-Home
06.2022 - 05.2024
Produce Clerk
Loblaws
07.2019 - 02.2022
Technical Support Representative
Bell Canada
04.2014 - 08.2016
Live Chat Agent
Rogers
03.2012 - 07.2013
BBA - Business Management
Université De Moncton