Vinh Lieu
Toronto,ON
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Szechuan Restaurant
02.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
Volunteer
Dirtycoins Fashion Company
03.2023 - 05.2023
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Hades Fashion Vietnam
04.2020 - 02.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Advanced Diploma - Business Administration - Marketing
Seneca College of Applied Arts And Technology
North York, Toronto08-2024
Skills
- Customer service
- Problem-solving
- Team leadership
- Computer skills
Languages
English
Vietnamese
Timeline
Volunteer
Dirtycoins Fashion Company
03.2023 - 05.2023
Assistant Manager
Szechuan Restaurant
02.2023 - Current
Customer Service Representative
Hades Fashion Vietnam
04.2020 - 02.2021
Advanced Diploma - Business Administration - Marketing
Seneca College of Applied Arts And Technology
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